Appeals
If you feel we have made an incorrect decision to refuse, recover or reduce your payment you may appeal under the EU Rural Payments Appeals procedure.
Complaints
We aim to provide a high quality service to all our customers but sometimes things can go wrong and we may not meet these standards. The complaints procedure allows you to raise any concerns you may have. We will treat your complaint seriously and send you a full response.
Further information about each procedure is available on the Scottish Government website at Appeals and Complaints.