Paper 3:2009
OLDER PEOPLE'S CONSULTATIVE FORUM: 22 September 2009
Energy Assistance Package (EAP)
Feedback on EAP
How many households have contacted the helpline since April 2009?
- Since April a total of 9,532 households have contacted the helpline with 3,147 households in July.
Of those taking up offers of "Help" - how many were "Households" and many "Persons" were assisted?
- Since April a total of 8,363 households took up the offer of help with 2,736 in July.
- Since April a total of 12,247 people took up the offer of help with 4,589 in July.
Examples of help provided
Help provided | July 2009 | Year to date |
| | |
Energy Saving Advice | 3,237 | 9,590 |
Income Maximisation Referral | 639 | 1,859 |
Resulting in increased income | 68 | 171 |
Social Tariff signposting | 934 | 2,644 |
Resulting in move to social tariff | 76 | 229 |
Referred to EAP Stage 3 | 658 | 1,982 |
Referred to EAP Stage 4 | 466 | 1,477 |
Raising awareness - Marketing Campaign
- TV adverts
- Radio adverts - ran until 18 August - 6 week campaign
- Community radio - volunteer run stations
- Posters
- Leaflet drops
- The Energy Savings Trust are launching an EAP TV campaign on Friday 18 September 2009
- Press adverts
- Health Centres - leaflet distribution
- Community Liaison Officers - Scotland wide. Networking to create relationship/partnerships by delivering presentations to include home helps.
- Outreach opportunities - bingo/lunch clubs
- Warm Deal recipients - being mailed