The Quality Ambitions

Three Quality Ambitions provide the focus for everything NHSScotland does in its aim to deliver the best quality healthcare to the people of Scotland and, through this, make NHSScotland a world leader in healthcare quality.

The Quality Ambitions

Person-Centred

There will be mutually beneficial partnerships between patients, their families and those delivering healthcare services which respect individual needs and values and which demonstrate compassion, continuity, clear communication and shared decision-making.

The aims are:

to improve and embed patient-reported outcomes and experience across all NHSScotland services
to support staff, patients and carers to create partnerships which result in shared decision-making
to inform and support people to manage and maintain their health, and to manage ill-health

Safe

There will be no avoidable injury or harm to people from healthcare they receive, and an appropriate, clean and safe environment will be provided for the delivery of healthcare services at all times.

The aims are:

to secure the improvements which have been delivered through the success of the Scottish Patient Safety Programme, and roll out across other areas of NHSScotland activity
to support integrated programme of action to reduce occurrence of Healthcare Associated Infection (HAI)

Effective

The most appropriate treatments, interventions, support and services will be provided at the right time to everyone who will benefit, and wasteful or harmful variation will be eradicated.

The aims are:

to ensure continuity in all care pathways through implementation of long-term conditions action plan
to apply information from quality data to drive consistently better care across NHSScotland
to increase focus on preventative and anticipatory care and intervention

Page updated: Friday, December 17, 2010

Scottish Government