You may want to use a rating agent to help you deal with rating issues - for example, if you want to challenge the rateable value of your premises, or check what the likely effect of any changes will be. A local expert may have detailed knowledge of procedures and of any local conditions that might affect rateable values.
Please take care if you are considering seeking independent advice on valuation matters. There are some disreputable rating agents. They may make misleading claims about what they can achieve for you, or tie you into an unfair contract.
Before appointing any agent, you should make sure that you have a clear agreement on what they will do for you. Typically this includes valuing your premises to determine what the rateable value should be. If there are grounds for a reduction, your agent will normally complete the appeal and act as the point of contact with the local Assessor.
Your agreement should clearly state what fees are payable, and whether these are affected if a reduction in your rates liability is not achieved.
Members of the Royal Institution of Chartered Surveyors (RICS) or the Institute of Revenues, Rating and Valuation (IRRV) must follow a rating consultancy code of practice and are regulated by rules of professional conduct designed to protect the public from malpractice.
You should also be aware that you can discuss your rateable value with your local Assessor. There is no charge for any information the Assessor will give you and they will be happy to explain how the rateable value for your property was calculated. You can also get a free 30 minute consultation with a local rating surveyor by calling the RICS Enquiry Line on Tel 0870 333 1600.
If you believe you are eligible for any discounts (or reliefs) on your bill, such as the Small Business Bonus Scheme, you can discuss eligibility free of charge with your local council.
Further advice on valuation appeals
Advice on the valuation appeals process in Scotland can be found in this leaflet.