About the Fit-for-purpose Complaints System Action Group (FCSAG)
This group has now reported
The Fit-for-purpose Complaints System Action Group (FCSAG) considered how to improve the complaints handling system in Scotland , taking account of the recommendations made by Professor Lorne Crerar in his review of regulation, audit, inspection and complaints handling of public services.
Group Membership
- Douglas Sinclair (Chair) - Scottish Consumer Council
- David Belfall
- Alice Brown - Scottish Public Services Ombudsman
- Jane Irvine - Scottish Legal Services Ombudsman
- Barbara Lindsay - COSLA
- Peter McGrath - Scottish Parliament
- Colin McKay - Scottish Government
- Stephen Moore - SOLACE
- Richard Walter - NHS Lothian
Report
The action group's report to Ministers can be found here
Papers
Minutes for the sixth meeting held on 22 May 2008 can be found here.
Papers for the sixth meeting held on 22 May 2008 can be found here.
Papers for the fifth meeting held on 22 April 2008 can be found here.
Papers for the fourth meeting held on 25 March 2008 can be found here. (warning large file)
Papers from the third meeting held on 3 March 2008 can be found here.
Papers from the second meeting held on 7 February 2008 can be found here.
Papers from the first meeting held on 15 January 2008 can be found here.