Scottish Government

Details

Overview

The Employee Assistance Programme service is to support and improve the performance of the employees of our Collaborative Partners by supporting and guiding the employees in dealing with their personal and work related problems and those of their immediate families providing a confidential and immediate access to information, assessment and counselling services.

What is in scope?

• Telephone counselling services;
• Information services;
• Advice for carers;
• Services to management staff;
• Face to face counselling sessions; and
• Referral procedures
• Welfare Services

What is out of scope?

• This is catered for in the Occupational Health and Related Services. Occupational Health and Related Services framework.

Who is this available to?

• Central Government
• Health

For furtherinformation please refer to the advert.

Note: It is the responsibility of any buying organisation wishing to use the Framework Agreement to satisfy itself that it is eligible to do so. Entitlement can be established from the terms of the OJEU advert and guidance on this can be found in Annex A of Scottish Government Guidance on Framework Agreements. If there is any doubt, legal advice should be sought.

Benefits

• The prices are fixed for three years with the fourth year being subject to an indexation no greater than CPI;
• The prices for EAP per capita and welfare per capita decrease as the number of users increases;
• AXA ICAS has agreed specific service levels and corresponding service credits for deficient performance
• Access to a wider set of services than existing contracts: welfare and trauma counselling included.

Current status

Start date

01/11/2008

End date

31/10/2012 (One year option to extend has been taken up)

Further details

Contact and feedback to:

Diane Archer
Email: Diane.archer@scotland.gsi.gov.uk
Tel: 0131 244 3670

Contract Supplier(s)

AXA ICAS Limited

70 Hutchison Street G1 1SH
Glasgow

Barbara Ogilvie
Email: Barbara.Ogilvie@axa-icas.com
Tel: 0141 553 5084

Contract or Framework Agreement guidance

If you are in a Scottish public sector organisation you may be entitled to access further commercial information in relation to Government contracts. To register for access to the Sharepoint website which is security protected with a username and password:

Contact: jim.thomson@scotland.gsi.gov.uk

For those already registered: Further commercial information for Employee Assistance Programme

More information

For further information please contact the named individual above.