Social landlords (local authorities and registered social landlords) must follow certain rules in allocating houses to ensure fairness. These rules are set out in the Housing (Scotland) Act 1987, as amended by the Housing (Scotland) Act 2001.
These rules mean that anyone aged 16 or over has the right to be admitted to a housing list. They also set out those factors social landlords must and must not take into account in the allocation of their housing. However, admission to a housing list does not mean that applicants have a right to be made an offer of housing.
Social landlords in Scotland are responsible for developing their own allocations policies and for making decisions within these rules.
Factors social landlords must take into account
Under Scottish housing law, social landlords must give reasonable preference to certain groups. Reasonable preference refers to the priority given to applicants in the allocation of social housing. The groups' social landlords must give reasonable preference to are those who:
- live in a house which is does not meet the "tolerable standard";
- live in "overcrowded houses";
- have "large families";
- are "living under unsatisfactory housing conditions";
- are homeless or threatened with homelessness.
While landlords must give reasonable preference to applicants in these circumstances, landlords could add other factors of their own; for example, medical priority or housing key workers. However, these secondary criteria should not dominate a social landlord's allocations policy.
Factors social landlords must not take into account
The law also sets out those factors social landlords must not take into account in the allocation of their houses. For example:
- the length of time you have lived in its area.
- any outstanding debt at a house where you were not the tenant. Any rent or other arrears you owed to a landlord for a previous house which you have now repaid.
- any outstanding rent arrears which are less than one month's rent.
- any outstanding rent arrears if you have arranged a reasonable repayment plan and have made payments for at least three months and are still making these.
- any other debts that are not rent or service charges. A housing provider cannot refuse to allocate you a house just because you owe money that is not rent or service charges on a previous tenancy.
Local authorities and RSLs must also not take into account:
- age if you are 16 years or over unless you are applying for certain sheltered housing or housing for people who need special housing support services.
- income of the applicant and their family, including benefits.
- value of any property you or a family member owns.
The law requires that each local authority and RSL in Scotland produce and publish rules concerning admission to their housing list, priority for allocation of housing, transfers and exchanges of houses. A free summary of the landlord's rules must be available to all member of the public on request. Landlords are also required by law to consult their tenants on any changes to these rules.
Guidance on allocations that summarises the law and best practice is available in SEDD Circular 1/2002, a publication entitled Housing Lists and Allocations.
The Scottish Housing Regulator is responsible for inspecting landlords' performance and publishes standards which landlords should follow.
If you have a complaint about an allocation decision, you should complain directly to your landlord through their formal complaints procedure in the first instance. If you have exhausted the landlord's complaints procedure and still feel you have not been treated in accordance with the landlord's published rules then you may contact the Scottish Public Service Ombudsman (SPSO). Further details of what kind of complaints the SPSO investigate and how to complain are provided on their website.
Allocations Policy Review
Following the findings of research into housing allocations in Scotland, Tensions Between Allocations Policy and Practice and Improving Access and Maximising Choice: the Applicant's Perspective of Allocations Schemes, the Scottish Government is undertaking a review of allocations policy and practice in the Social Housing Sector. This aims to produce revised guidance for social landlords to help them understand the requirements on them and make use of the flexibility they have.
To support the Review the Scottish Government has established an Allocations Policy Review Advisory Group made up of key stakeholders including social housing policy professionals and tenants representatives. The Scottish Government aims to publish updated guidance on allocations in late 2009.
Minutes and Theme Papers for the Advisory Group's meetings are now available on this website.