ACKNOWLEDGEMENTS
We are very grateful to those people working in social housing and in housing rights groups who took the time to talk to us and to the individuals working for social landlords who took the time to complete the questionnaire.
Our thanks are due to the Research Advisory Group for this project that included Andy Young, Jennifer Hunter, George McGuinness, Sarah Laidlaw, Nicola Paterson, Susan Wiltshire and Paul Sloan.
Any errors in the report are the responsibility of the authors.