Scottish Government

dignity• privacy• choice• safety• realising potential• equality and diversity
ISBN 978 0 7559 4751 5
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On 1 April 2011 a new independent scrutiny and improvement body replaced the Care Commission - Social Care and Social Work Improvement Scotland (SCSWIS).
Contact SCSWIS on 0845 600 9527
or visit www.scswis.com

Contents

Introduction
Comments
Before using the service (standards 1 to 5)
1 Informing and deciding
2 Your legal rights
3 Your environment
4 Management and staffing arrangements
5 Support arrangements
Using the service (standards 6 to 15)
6 Making choices
7 Feeling safe and secure
8 Exercising your rights
9 Expressing your views
10 Lifestyle - social, cultural and religious belief or faith
11 Eating well
12 Keeping well - healthcare
13 Keeping well - medication
14 Daily life
15 Supporting communication
Moving on (standard 16)
16 Moving on
Annex A: Glossary
Annex B: Useful reference material
Annex C: Information on SSSC registration