Scottish Government

d ignity • privacy • choice • safety • realising potential • equality and diversity

ISBN 978 0 7559 5011 9

Published by the Scottish Executive, July 2003
Reprinted August 2010

This document is also available in pdf format (246k)
DPPAS 10251

On 1 April 2011 a new independent scrutiny and improvement body replaced the Care Commission - Social Care and Social Work Improvement Scotland (SCSWIS).
Contact SCSWIS on 0845 600 9527
or visit www.scswis.com

Contents

Introduction
Terms used
Comments
Before using the service (standards 1 and 2)
1 Information about the childcare agency
2 Agreeing the service
Using the service (standards 3 to 6)
3 Service arrangements
4 Quality
5 Management and staffing arrangements
6 Concerns, comments and complaints

Annex A: Glossary
Annex B: Useful reference material