ISBN 978 0 7559 9561 5
DPPAS 10492
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Contents
Introduction
Support to organisations to implement the Scottish National Standards for Information and Advice Providers
Guidance Notes
Guidance Note 1: Working Towards Compliance with the Standards
Guidance Note 2: Preparing for the On-Site Type I Service
Guidance Note 3: Preparing for the On-Site Audit Type II and Type III Services
Guidance Note 4: Preparing for the On-Site CABx Type II and III
User Briefing Notes
Briefing Note 1: User Feedback Techniques
Briefing Note 2: Recording Service Wide Activity
Briefing Note 3: Casework Procedures in Type II and III Services
Briefing Note 4: Independent Review and Evaluation
Briefing Note 5: Conflict of Interest
Resources
1. Team training Exercise: Standard 2.1
2. Remit/Service statement template: Standard 2.1
3. Training Records template: Standard 5.3
4. Training Needs Analysis template: Standards 5.3 and 5.4
5. Client consent mandate template: Standard 3.9
6. Recording Service Activity in Type I Services Template: Standard 4.7
7. Assembling casework for audit template: Standard 4.5