Scottish Government

This document is part of section 5 of Preparing Scotland
ISBN 978 0 7559 8141 0
This document is also available in pdf format (272k)

Contents

Checklist for senior managers responsible for caring for people

1. Introduction

2. Summary
2.2 Care for people
2.3 Who the affected people are
2.4 What is proposed by this guidance?

3. Establishing a Care for People Team

4. The Care for People Team
4.4 The outcomes expected of the Care for People Team
4.5.1 The aim of the Care for People Team
4.5.2 The objectives of the Care for People Team
4.6 The Care for People Team's place in the SCG framework

5. The Care for People Team's activities
5.4 Administration, recording and tracking those affected and their needs
5.5 Shelter and physical wellbeing
5.6 Practical support and advice
5.8 Personal emotional and psychological support
5.9 Community wellbeing, regeneration and recovery
5.15 Wellbeing and support for response staff
5.18 Effective communication with those affected and the public

6. The Care for People Team's activities following an emergency
6.6 Survivor reception centre
6.9 Rest centre
6.12 Family and friends reception centre
6.16 Humanitarian assistance centre
6.20 Police family liaison officers
6.21 Data protection and sharing
6.23 Medium to longer-term considerations

7. Action programme

Annex 1 Outline Care for People Team generic arrangements
Annex 2 Survivor reception centre ( SRC)
Annex 3 Rest centre
Annex 4 Family and friends reception centre ( FFRC)
Annex 5 Humanitarian assistance centre ( HAC)

Further reading

"Strategic decision makers should be prepared to be creative and flexible in researching, designing and implementing services. At the same time they should be critically reflective in addressing the unique challenges of each disaster. Most provision after disaster has, by necessity, needed to include some element of innovative thinking and action."

(Literature and Best Practice Review and Assessment: Identifying people's needs in major emergencies and best practice in humanitarian response. Dr Anne Eyre)