Scottish Government

Rachel Reeves and Stephen Bruster, Patient Perspective
ISBN 978 0 7559 7596 9
This document is also available in pdf format (700k)

CONTENTS

Glossary of Terms

Executive summary
Background and objectives
Methods
Main findings

1 Introduction
Background
Objectives
Method
Ethical and other approvals
How the survey was conducted
Analysis
Characteristics of the sample

2 Results
Response rates
Characteristics of the responders
Average ratings
Overall priority ranking of items
Effect of admission route on priorities
Effect of age on priorities
Effect of gender on priorities
Effect of disabilities on priorities
Differences in priorities among NHS Boards
Other issues raised by patients

3 discussion and conclusions

4 Recommendations

References

Annex 1: Defining items for inclusion in the questionnaire

Annex 2: Covering letter to patients

Annex 3: Importance Questionnaire

Annex 4: Overall priority order of importance items

Annex 5: 60 importance items in priority order for each health Board
NHS Argyll & Clyde: items in order of priority
NHS Ayrshire and Arran: items in order of priority
NHS Borders: items in order of priority
NHS Dumfries and Galloway: items in order of priority
NHS Fife: items in order of priority
NHS Forth Valley: items in order of priority
NHS Golden Jubilee Hospital: items in order of priority
NHS Grampian: items in order of priority
NHS Greater Glasgow: items in order of priority
NHS Highland: items in order of priority
NHS Lanarkshire: items in order of priority
NHS Lothian: items in order of priority
NHS Orkney: items in order of priority
NHS Shetland: items in order of priority
NHS Tayside: items in order of priority
NHS Western Isles: items in order of priority

list of tables
Table 1.1 - Numbers of patients sampled from each NHS Board
Table 2.1 - Response rates by Health Board
Table 2.2 - Priority ranking of importance items
Table 2.3 - Top ten priorities for respondents by admission route
Table 2.4 - Top ten priorities for respondents by age
Table 2.5 - Top ten priorities for men and women
Table 2.6 - Top ten priorities by response to "disability" question

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.