Scottish Government

Achieving financial balance through: quality improvement; consistency of care; service delivery and patient experience.
ISBN 978 0 7559 9040 5
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Contents

Foreword

Executive Summary

Section 1: Introduction
1.1 Background
1.2 Context

Section 2: Programme Content
2.1 Aims and Objectives
2.2 Programme Scope
2.3 Progress to Date

Section 3: Strategic Framework
3.1 The Efficiency and Productivity Landscape
3.2 Information and Intelligence
3.3 Performance Management and Monitoring
3.4 Improvement Support
3.5 Workforce Development and Modernisation
3.6 Other Key Relationships

Section 4: Delivery Framework
4.1 Strategic Approach
4.2 Core principles
4.3 Supporting Delivery - The Delivery Model
4.4 Measuring and Monitoring
4.5 Benefits

Section 5. Supporting Delivery
5.1 Supporting Delivery - Creating the Right Culture
5.2 Supporting Delivery - The Priority Workstreams
5.2.1 Improving Consistency of Care - Clinical Practice
5.2.2 Drugs and Prescribing
5.2.3 Procurement
5.2.4 Workforce
5.2.5 Support Services
5.2.6 Estates and Facilities

Section 6. Programme Management and Governance
6.1 Overall Governance Structure
6.2 Steering Group Membership
6.3 Role of the National Efficiency and Productivity Steering Group
6.4 Resources
6.5 Managing Risk

Section 7. Programme Workplan
7.1 Overview
7.2 Work Plan 2009/11

Appendix 1: Better Health, Better Care "Efficiency Commitments"
Appendix 2: 2009/10 E' HEAT Targets
Appendix 3: Efficiency and Productivity Self Assessment Diagnostic Tool
Appendix 4: Potential Productive Opportunities