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June 2009
ISBN 978-1-905501-93-9
This document is also available in pdf format (520k)
AcknowledgementSocial Work Inspection Agency
Chapter 1 Summary, evaluations and recommendationsChapter 2 ContextChapter 3 Key outcomes for people who use services Chapter 4 Impact on people who use services and other stakeholdersChapter 5 Delivery of key processesChapter 6 ManagementChapter 7 Leadership and directionChapter 8 Capacity for improvement
Appendix 1 SWIA performance inspection model ( PIM)Appendix 2 SWIA performance inspection methodologyAppendix 3 SWIA performance inspection processAppendix 4 Social work services structure
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