Scottish Government

ISBN 978 0 7559 7499 3
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Contents

FOREWORD

1 INTRODUCTION

2 THE IMPORTANCE OF PUNCTUALITY
Definitions
Trends in punctuality
How Traffic Commissioners measure punctuality
Penalties for non-compliance
Reasons for poor punctuality

3 WHAT IS A BUS PUNCTUALITY IMPROVEMENT PARTNERSHIP?

4 IDENTIFYING THE SCOPE, AIMS AND OBJECTIVES OF THE BPIP
Identifying the Problem/Scope
Identifying Partner Priorities
Partnership Aim
Partnership Objectives
Building trust and commitment

5 MEASURING PUNCTUALITY AND RELIABILITY AND SETTING IMPROVEMENT TARGETS
Measures to record performance
Identifying the baseline position
Yearly Improvement Targets

6 IDENTIFYING MONITORING AND REPORTING REQUIREMENTS
Electronic monitoring
Manual monitoring
Sampling rate
Time synchronisation
Key data to be recorded
Route Audits
Exclusions from analysis
Reporting on exceptional circumstances
Check of different information sources

7 IDENTIFYING ACTIONS TO ACHIEVE IMPROVEMENT TARGETS
Action Plans
Financial implications
Under-performance

8 ESTABLISHING A FORMAL MANAGEMENT STRUCTURE

9 SHARING, USE AND PUBLICATION OF DATA
Information to be provided to the public
Information to be provided to the Traffic Commissioner
Compliance with competition legislation

10 ADDITIONAL CONSIDERATIONS
Assessing Risk & Uncertainty
Equality Impact Assessment

11 CONCLUSION

APPENDIX A: Glossary
APPENDIX B: Outline of Excess Waiting Time
APPENDIX C: Example of data presentation using RTPI
APPENDIX D: Case Study: Dundee and Angus BPIP
APPENDIX E; Example Data Sharing Agreement
APPENDIX F: Example Monitoring Form
APPENDIX G: BPIP Checklist

Tables and Figures
Table 2.1 Guidance for imposing penalties
Table 4.1 Suggested reasons for partner involvement in BPIP
Table 5.1 Measurement of punctuality
Table 5.2 Measurement of reliability
Table 5.3 Improvement Targets (Measure 1): Percentage of buses departing on time from the start of the route (Frequent and Non Frequent Services)
Table 7.1 Bus operator actions
Table 7.2 Local authority actions
Figure 3.1 Steps to developing a BPIP