ISBN 978 0 7559 5966 2
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Contents
Foreword
Executive summary
The service delivery model and team working structure
Synergy of the model with national policy and service aspirations
Partnership and workforce development
Responding to service delivery requirements
Achievements and lessons learned so far
1. The Review
Policy background
The Review
The new service model for nursing in the community
Seven core elements of nursing in the community
Working directly with individuals and their carers
Adopting public health approaches to protecting the public
Co-ordinating services
Supporting self care
Multi-disciplinary and multi-agency team working
Meeting health needs of communities
Supporting anticipatory care
Use of information technology
2. The project
The national Programme Board
Promoting the service delivery model
Preparing and supporting the Pilot Sites
Promoting patient and service user involvement
Promoting workforce involvement
3. The results so far
Service improvement
Enhancing patient and service user experiences
Enhancing patient and service user safety and protecting the public
Improving health
Improving access to services
Enhancing treatment and improving outcomes of care
Increasing organisational efficiency and promoting good governance
Workforce and workload
Workforce planning
Developing capability frameworks
Developing job descriptions
Developing new roles
Developing leadership capacity
Education
Evaluation
4. Achievements and lessons learned so far
Achievements
Managing expectations
Implementing the model
Supporting change
Lessons learned
5. Next steps
Implementation plans
Patient and public involvement
Communication and engagement
Workforce and workload
Education
Evaluation
Lessons learned
Appendix 1: National Programme Board membership