Scottish Government

ISBN 978 1 905501 82 3
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Contents

Acknowledgements

Foreword

Section 1: Getting started with self-evaluation
Introduction
Using this guide with other quality systems
Using this guide in evaluating partnerships
The self-evaluation ten-step process
The self-evaluation cycle
Starting off self-evaluation with a high-level scan using the ten-step process
Setting out high-level scan results and planning for improvements
Taking a closer look
Making judgements about performance and gathering evidence
Support for self-evaluation
Checklist for lead evaluators

Section 2: The Performance Improvement Model ( PIM) in more detail
Introduction
Six key questions
Ten areas for evaluation
Weighting
Using the key factors and the illustrations effectively
The six-point evaluation scale
Using the SWIA self-evaluation e-tool

Section 3: Quality indicators, key factors, illustrations & possible evidence
Area for Evaluation 1
Area for Evaluation 2
Area for Evaluation 3
Area for Evaluation 4
Area for Evaluation 5
Area for Evaluation 6
Area for Evaluation 7
Area for Evaluation 8
Area for Evaluation 9
Area for Evaluation 10

Appendix 1: How to do reliable file reading
Appendix 2: How to do surveys
Appendix 3: Using the PIM with EFQM and PSIF