Scottish Government

ISBN 0 7559 4588 3

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Contents

Introduction
Before using the support service (standards 1 to 6)
1 Informing and deciding
2 Management and staffing arrangements
3 Your legal rights
4 Support arrangements
5 Your environment
6 First meetings
Using the support service (standards 7 to 12)
7 Using the support service
8 Making choices
9 Supporting communication
10 Feeling safe and secure
11 Exercising your rights
12 Expressing your views
Day-to-day life (standards 13 to 16)
13 Lifestyle - social, cultural and religious belief or faith
14 Daily life
15 Eating well - where the support service provides meals
16 Keeping well
Leaving the support service (standard 17)
17 Leaving the support service
Annex A: Glossary
Annex B: Useful reference material