Scottish Government

ISBN 978 1 905501 72 4

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Contents

Acknowledgement
Social Work Inspection Agency

Chapter 1 Summary, evaluations and recommendations
Chapter 2 Context
Chapter 3 Outcomes for people who use services
Chapter 4 Impact on people who use services and other stakeholders
Chapter 5 Delivery of key processes
Chapter 6 Management
Chapter 7 Leadership and direction
Chapter 8 Capacity for improvement

Appendix 1SWIA performance inspection model ( PIM)
Appendix 2SWIA performance inspection methodology
Appendix 3SWIA performance inspection process
Appendix 4 East Dunbartonshire Structure

Glossary of terms