ISBN 978 0 7559 1774 7 (Web only publication)
This document is also available in pdf format (404k)
Contents
1. Introduction
1.1 Background
1.2 Methodology
1.3 Good Practice Recommendations
2. Management of the registration Process
2.1 Management Structure
2.2 Staff Structure and Sufficient Resources
2.3 Skills Appropriate for Tasks Required
2.4 Strategic Overview and Corporate Policy
2.5 Monitoring and Performance Review
3. Application Process
3.1 Assistance with the Application Process
3.2 Discounts
3.3 Payment Process
3.4 Contact Information
3.5 Incomplete Applications
3.6 Activation Codes
3.7 Receipt/Acknowledgment Procedure
4. Processing and Checking Applications
4.1 Processing Applications
4.2 Validation Status
4.3 Confirmation Letters
4.4 Amending Applications and Keeping Records Up to Date
4.5 Review List
4.6 Landlords/Properties Subject to Review
4.7 Fit and Proper Person Test
4.8 Approval Process
4.9 Refusal Process
4.10 Promotion of the Public Register
4.11 Renewal Process
5. Passporting Arrangements
5.1 Passporting HMO Landlords
5.2 Passporting Accredited Landlords
6. Enforcement/Investigative Action
6.1 Risk Assessment
6.2 Failure to Register
6.3 Provision of False Information
6.4 Non Registered Owners Communicating to Prospective Tenants
6.5 Failure to Notify Changes in Circumstances
6.6 Registered Person No Longer Deemed Fit and Proper
6.7 De-Registered Person Continuing to Let Property
7. Sanctions and Appeals
7.1 Reports to Procurator Fiscal
7.2 Rent Penalty Notices
7.3 De-Registration
7.4 Late Application Fees
7.5 Appeals Process
8. Administration of Registration
8.1 Letting Agents
8.2 Joint Owners
8.3 Houses for Holiday Use
8.4 Agricultural, Small Holding and Crofting Tenancies
8.5 Prospective Landlords
8.6 Landlords Resident Outwith Scotland
9. IT-Related Improvements
9.1 Administrative Tools
9.2 Reporting Functions
9.3 Identifying Landlord's Status on the Register
9.4 Improving the Online Application Form
9.5 Improving Payment Functions
9.6 Address Software
9.7 System Generated Letters
9.8 Renewal Stage
Appendix A: North Lanarkshire Council - Job Tracking