APPENDIX 1 Key Tasks in Brief
Key tasks in the initial stages
- Consult with key stakeholders prior to the commencement of the pilot as to their expectations and anticipated burdens and benefits.
- Suggest amendments to the model prior to commencement of the pilot.
Key tasks during the pilot
- Conduct a range of research activities with key stakeholders which draw out their initial experiences with the outcomes model and their suggestions on improving it.
- Recommend changes as necessary throughout the process of the evaluation - e.g. those that have been identified from the pilot evaluation exercises.
Key tasks at the end of the pilot
- Consult with key stakeholders at the end of the pilot, to assess the actual burdens and benefits of the model;
- Consult with key stakeholders about what would make the model easier to use, including changes in wording and terminology, staff training required, and appropriate systems for collecting data (including IT systems);
- Draw conclusions about the use of the framework at the end of the pilot - in particular whether the framework meets its original objectives.
- Recommend refinements in the 'hard' national outcomes that can be drawn from the framework, following consultation with relevant stakeholders.
Key tasks to inform implementation/roll out
- Draw up a list of steps that would need to be taken by the Scottish Government, local authorities and service providers to make the national model viable, based on evidence collected from stakeholders.
- From evidence during the pilot phase, consider whether the Outcomes Framework could be introduced across all client groups or if the model offers more value to particular groups;
- Consider whether the Outcomes Framework should be introduced across all clients groups receiving services from all providers;
- Consider whether the Outcomes Framework should be rolled out in stages;
- Make recommendations about the forms of staff training and support that will be needed to roll out the outcomes approach nationally;
- Make recommendations about any IT systems that are felt necessary to support the introduction and maintenance of such an approach;
- Consider the extent to which the use of the model could be voluntary, mandatory, or linked to grant conditions.
- Consider how these individual outcomes could be collated and, where possible, utilise existing reporting processes, for example: the Joint Performance Improvement and Assessment Framework ( JPIAF), Community Care Outcomes.