Scotland's Environmental and Rural Services (SEARS): Exploring User Experiences

DescriptionSurvey-based research exploring land managers' experiences interacting with the rural and environmental public bodies in Scotland which will form Scotland Environmental and Rural Services (SEARS).
ISBN978 07559 71367
Official Print Publication DateJune 2008
Website Publication DateJune 20, 2008

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David Primrose, George Street Research
ISBN 978 0 7559 7136 7 (Web only publication)
This document is also available in pdf format (572k)

CONTENTS

EXECUTIVE SUMMARY

CHAPTER ONE: BACKGROUND AND OBJECTIVES
INTRODUCTION AND BACKGROUND TO THE STUDY
METHODOLOGY AND SAMPLE

CHAPTER TWO: EXPERIENCE OF WORKING WITH SEPARATE
ORGANISATIONS
IDENTIFICATION OF APPROPRIATE ORGANISATIONS
OVERLAP BETWEEN ORGANISATIONS
INSTANCES OF OVERLAP
SATISFACTION WITH DIFFERENT ORGANISATIONS
BEST SERVICE FOR ON-SITE INSPECTIONS
GEOGRAPHICAL VARIATIONS
FUTURE ORGANISATION OF VISITS AND INSPECTIONS
THE FUTURE ORGANISATION OF SCOTTISH ENVIRONMENTAL AND RURAL SERVICES
LOCAL TEAMS OF PEOPLE FROM DIFFERENT ORGANISATIONS
INTEGRATED APPROACH

CHAPTER THREE: DATA-COLLECTION AND SHARING
DATA COLLECTION AND PAPERWORK
DUPLICATE INFORMATION
DATA-SHARING

CHAPTER FOUR: CURRENT AND FUTURE OPPORTUNITIES
CURRENT OPPORTUNITIES
AGRI-ENVIRONMENT SCHEMES
FUTURE OPPORTUNITIES
CURRENT ARRANGEMENTS

CHAPTER FIVE: CONTACT WITH DIFFERENT ORGANISATIONS
CONTACT WITH ALL ORGANISATIONS
CONTACT BY ACTIVITY TYPE
NUMBER OF ORGANISATIONS WITH WHICH THE INTERVIEWEE HAS BEEN IN CONTACT
CONTACT WITH SPECIFIC ORGANISATIONS
NEED FOR LAND MANAGER TO BE PRESENT DURING VISITS
PREFERRED METHOD OF CONTACT
CONTACT WITH THE SCOTTISH AGRICULTURAL COLLEGE

CHAPTER SIX: RESEARCH CONCLUSIONS
OVERLAPS IN FUNCTIONS AND SERVICES AND IDENTIFICATION OF WHOM TO CONTACT
PAPERWORK AND DATA-SHARING
FUTURE ORGANISATION OF SCOTTISH SERVICES TO LAND MANAGERS
FUTURE VISITS AND INSPECTIONS
ADDING VALUE THROUGH SEARS
FUTURE MEASUREMENT AND BENCHMARKING

APPENDIX A
APPENDIX B
APPENDIX C

ACKNOWLEDGEMENTS

We are grateful to the Research Advisory Group, the SEARS Delivery Design Team and others in the Scottish Government and the SEARS family who advised and offered guidance as required throughout the duration of this project. Thanks also to all the farmers and land managers who took the time to participate in this survey.

Finally, thanks to all those at George Street Research who helped to bring all the aspects of this survey together.

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.

This report is available on the Scottish Government Social Research website only
www.scotland.gov.uk/socialresearch.

Page updated: Thursday, June 19, 2008