6 Tools/Checklists
Initial Service Self Assessment Checklist - Service User Involvement
1 | 2 | 3 | 4 | 5 | 6 | 7 |
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Name of Method | Ever Tried Y/N | Currently Used Y/N | Outcome displayed/communicated | Changes made | Reasons for change given | Evaluation Process
Not started/on-going/completed |
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Suggestion Box | | | | | | |
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Service Surveys (state which version - 1-4) | | | | | | |
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Focus Groups | | | | | | |
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Consultation | | | | | | |
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Contribution to Action Plans | | | | | | |
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Membership of Committees/Boards | | | | | | |
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Peer Mentoring | | | | | | |
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Training | | | | | | |
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Recruitment | | | | | | |
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Role Profiles & Appraisal of Staff | | | | | | |
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Newsletters | | | | | | |
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Marketing and Publicity of the Service | | | | | | |
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Tender Process | | | | | | |
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Facilitation | | | | | | |
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Inspection & Audit | | | | | | |
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Your examples here | | | | | | |
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Instructions for completion and analysis
This checklist has been devised to assist service managers and staff assess their services service user involvement process and impact.
1. States the name of the method. We have used the methods defined in this manual. If the method is Not Applicable, briefly state your reasons
2. Please indicate whether that method has ever been tried by the service.
3. Is the listed method currently being used by the service?
4. Have any outcomes//results obtained from using that method been displayed or otherwise communication to service users, either current or potential? This can be answer with both a Y/N and a brief comment if required.
5. What changes if any were made either to the service structure or how it operates? Or, was the information used to informed external structures/policies.
6. What reasons were given for the changes, were they understood by those affected?
7. Has there been any evaluation of the method? If it has yet to start but is planned, include the date, if it is ongoing include a proposed end date or interim review date.
Once the form is completed it can be used as the basis for internal discussion with both staff and service users and should assist in planning next steps. Completing the form and sharing the outcome with service users and obtaining their comments could of course provide you with starting place for future service user involvement plans.
The ultimate aim of any service user involvement method is for it to become integral to the service and not seen as an occasional "add-on"
Your Views
We would welcome brief descriptions from you as to how you have used service user involvement within your organisations. We are interested in good, the bad and the ugly! There is an urgent need for organisations to learn from each other in this area of work.
We hope to include examples in future version of this manual
Please provide the following information:
Name
Organisation
Address
Telephone
Email
Are you willing to be contacted further about your submission? Yes/No - If you reply no we will not include your contact details.
If yes, how would you wish to be contacted?
Please describe your organisations experience of service user involvement? Please concentrate on practical information, the how, the why the what happened, the lessons learned and what are the key messages you would wish to pass on to other organisations considering their approach.