Scottish Government

Anna Evans, John Boyle, Steven Gardner, Charlotte Hay and Kirstin Patterson
DTZ Consulting & Research

ISBN 978 0 7559 6795 7 (Web only publication)
ISSN 0950 2254

This document is also available in pdf format (1.5MB)

CONTENTS

ACKNOWLEDGEMENTS

ABBREVIATIONS

EXECUTIVE SUMMARY
General Progress of the Noise Nuisance Services in Scotland
Areas of progress/success
What is the overall effectiveness of the legislation?

CHAPTER ONE: INTRODUCTION
Background to the study
Study objectives
Study approach
Report structure

CHAPTER TWO: SUMMARY OF DESK RESEARCH
Introduction
Existing nuisance noise research in Scotland
Guidance and legislation relating to noise nuisance - Scotland and the UK
An examination of good practice relating to noise nuisance services
Other key research relating to noise nuisance services
Conclusion

CHAPTER THREE: LOCAL AUTHORITY CONSULTATIONS
Introduction
Case studies
Summary

CHAPTER FOUR: FINANCIAL AND COMPLAINTS ANALYSIS
Introduction
Financial analysis
Summary

CHAPTER FIVE: NOISE INVESTIGATION OFFICER SURVEY
Introduction
Respondents' role
Recruitment and training
Time allocation
Working in partnership
Involvement with the public
Legislation and enforcement
Funding and resources
Summary
Key Findings

CHAPTER SIX: RESIDENTS' SURVEY
Introduction
Profile of population
General views on antisocial behaviour
General views on noise nuisance
Experiences of noise nuisance
Reporting noise nuisance
Summary

CHAPTER SEVEN: NON-PARTICIPATING LOCAL AUTHORITY FEEDBACK
Introduction
Aberdeenshire
Scottish Borders
Highlands
Moray
Orkney
Shetland
Western Isles
Summary

CHAPTER EIGHT: CONCLUSIONS AND RECOMMENDATIONS
General Progress of the Noise Nuisance Services in Scotland
Areas of progress/success
What is the overall effectiveness of the legislation?

REFERENCES

APPENDIX A LITERATURE REVIEW
Introduction
Good Practice - Scotland and the rest of the UK
Good Practice - Lessons from Across the EU
Additional Relevant Research
BRE (1999)
Conclusion

APPENDIX B FINANCIAL INFORMATION
Financial analysis - source data
Summary Table 1
Summary Table 2
Summary Table 3

APPENDIX C - COMPLAINTS DATA
APPENDIX D NOISE INVESTIGATION OFFICER SURVEY QUESTIONNAIRE
APPENDIX E RESIDENTS' QUESTIONNAIRE
APPENDIX F QUESTIONNAIRE FOR NON-PARTICIPATING LOCAL AUTHORITIES

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.