Scrutiny and the Public: Qualitative Study of Public Perspectives on Regulation, Audit, Inspection and Complaints Handling of Public Services in Scotland

DescriptionThis document reports the findings of a qualitative study of public perspectives on external scrutiny of public services, which was commissioned to inform the work of the Independent Scrutiny Review.
ISBN
Official Print Publication Date
Website Publication DateOctober 15, 2007

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Jane MacLardie, Lorraine Murray and Kate Sewel, Ipsos MORI
Michael Adler, Stewart Black, Simon Halliday, Jackie Gulland and Enid Mordaunt
ISBN 978 0 7559 6797 1 (Web only publication)
This document is also available in pdf format (504k)

CONTENTS

Executive Summary
Chapter 1: Introduction and background
Chapter 2: Definitions of service quality
Chapter 3: Knowledge and awareness of current scrutiny arrangements
Chapter 4: Expectations of the purpose and intended beneficiaries of scrutiny
Chapter 5: How should scrutiny be done and what powers should scrutineers have?
Chapter 6: Understanding scrutiny reports
Chapter 7: Complaints handling
Chapter 8: The role of the public
Chapter 9: Conclusions and implications for scrutiny

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.

This report is available on the Scottish Government Social Research website only
www.scotland.gov.uk/socialresearch.

Page updated: Thursday, October 11, 2007