Scottish Government

Chapter 9 References

• NHS Modernisation Agency, 10 High Impact Changes, Department of Health 2004
• Sustaining Reductions in Waiting Times: Identifying successful strategies, Department of Health 2005
• Building a Health Service Fit for the Future, A National Framework for Service Change in the NHS in Scotland, Scottish Executive 2005.
• Delivering for Health, Scottish Executive 2006.
• Institute for Healthcare Improvement - Patient Flow
  http://www.ihi.org/IHI/Topics/Flow/PatientFlow/
• Patient Pathway Management - Referral Facilitation, Scottish Executive 2007
• NHS Institute for Innovation and Improvement - Lean thinking
  http://www.institute.nhs.uk