Scottish Government

ABI

Association of British Insurers

AVM

Automatic voice messaging

DEFRA

Department of Environment Food and Rural Affairs

EA

Environment Agency

EU

European Union

FLAG

Flood Liaison Advice Group

GIS

Geographic Information System

IFRC

International Federation of the Red Cross and Red Crescent Societies

ISDR

International Strategy for Disaster Reduction

JBA

Jeremy Benn Associates

NGOs

Non-Governmental Organisations

PTSD

Post Traumatic Stress Disorder

RECAP

Tayside Region Emergency Co-ordinating and Planning Group

RPA

Risk and Policy Analysts Ltd

SDP

Strategic Drainage Plan

SECG

Strathclyde Emergency Co-ordinating Group

SEPA

Scottish Environment Protection Agency

SEERAD

Scottish Executive Environment and Rural Affairs Department

SFVI

Social Flood Vulnerability Index

SNIFFER

Scottish and Northern Ireland Forum for Environmental Research

SPP7

Scottish Planning Policy 7

SPSS

Statistical Package for Social Sciences

SUDS

Sustainable Urban Drainage Systems

TA

Territorial Army

WHO

World Health Organisation

WRVS

Womens' Royal Volunteer Service