Critical Factors in the Success of One Stop Shops as a Model of Service Delivery within Rural Locations

DescriptionThis research sought to explore the experience of both providing and using one stop shops in rural Scotland, including the advantages and disadvantages and challenges and opportunities from both perspectives. Crucially it also examined the factors associated with the sustainability of one stop shops.
ISBN09502254
Official Print Publication DateMarch 2007
Website Publication DateMarch 29, 2007

Listen

John Bryden, Frank Rennie, Amanda Bryan, and Kirsty Hay, with Lucy Young-Smith, UHI Millennium Institute
ISBN 978 0 7559 8558 8 (Web only publication)
This document is also available in pdf format. Main document (572k) Appendices (362k)

Contents

ACKNOWLEDGEMENTS

EXECUTIVE SUMMARY

CHAPTER ONE INTRODUCTION

CHAPTER TWO METHOD
THE CASE STUDIES
THE INTERVIEWS

CHAPTER THREE THE CASE STUDIES

CHAPTER FOUR KEY THEMES ARISING FROM THE RESEARCH
ISSUES OF INITIATION, CONCEPTION, DESIGN, LOCATION AND LAYOUT
SERVICES PROVIDED BY THE ONE STOP SHOP
PROBLEMS IN OPERATION AND MANAGEMENT
FINANCIAL ISSUES AND SUSTAINABILITY
CONSTRAINTS ON DEVELOPMENT OF SERVICES AND ACTIVITIES
ADVANTAGES OF ONE STOP SHOPS
DISADVANTAGES OF ONE STOP SHOPS
SUCCESS AND ITS MEASUREMENT, MONITORING AND EVALUATION
FURTHER SUPPORT NEEDED FOR ONE STOP SHOPS
OTHER ISSUES
OVERALL ASSESSMENTS

CHAPTER FIVE CONCLUSIONS AND POLICY RECOMMENDATIONS
CONCLUSIONS
POLICY RECOMMENDATIONS

REFERENCES

APPENDIX 1 ANALYSIS OF THE CASE STUDIES

LIST OF TABLES
2.1 The case studies
2.2 Interviews carried out
4.1 Advantages of one stop shops
4.2 Disadvantages of one stop shops

Page updated: Wednesday, March 28, 2007