Scottish Government

APPENDIX 4: STORNOWAY WORKSHOPS

Stornoway mapping service use

Stornoway afternoon - all quotes from 'good' post-it notes

Comments relating to local, personal, small-scale

Personalised service - it's good to know people involved in service delivery in your area

Ability to follow up personal contact

Local shop - community owned

Small, friendly local school and playgroup. Children's needs well met

Local produce when available is better than shop produced

Local facilities are improved eg arts centre

Community service provision

Don't have to wait long for Drs appointment and prescriptions available locally

Places not overcrowded and parking generally quite easy

Comments relating to health

Our medical services

Good opening hours for doctors surgery - flexible for people who are working

Food shopping - good provision in town area but sporadic outside

Comments relating to education

Where I live - Primary and secondary education provision

Our schools

Good school provision - All children have equal opportunity ( i.e. no option to select 'better' schools)

Comments relating to accessibility / transport

In most areas of the islands - including Stornoway - services tend to be grouped together in village / town centres - this helps access

Transport - local bus service. Regular. Free to school children and OAPs.

Transport

Garage

Other comments

Royal Mail

Stornoway evening - all quotes from 'good' post-it notes

Comments relating to shops

Mobile shops - Provide a necessary service for the elderly and incapacitated

Home-grown lamb on the shelf

Access to shops outwith Stornoway is very important and most helpful

Community-owned shop provides a really good service

Supermarket good variety for everything - household goods, pet care, gardening

Food shops - Somerfield choice

Supermarkets are really great with a wide variety of goods

Comments relating to education

Community education are very user friendly and are excellent individually and as team players

School services - Good schooling from primary upwards as numbers in classes are smaller than the mainland

Education from pre-school to college

Schools - bullying is kept at a low so it is easier to fit in

Comments relating to health services

Hospital appointments quick

Health services - do not experience the same amount of waiting time as that of the mainland

Hospital efficient, good personal care, central

Doctors clinics - different types of clinics held at doctors surgeries

Hospitals look after patients very well. Free bus travel for OAPs is a very good thing and is much appreciated by the community

Drs clinic much improved.

Comments relating to transport

Air service schedules

Bus service - regular

Public transport improved in last few years - more buses running

Transport throughout the islands is very good especially for old people

Mobile vans come into the area 3 times per week (Gravir)

Good bus services with reasonable fares

Transport much improved especially for the elderly

Friendly drivers, regular, reliable bus service

Local bus transport is pretty good and it's free for people with a bus pass

Other comments

Very good disabled entrance for Woolworths

Good community base serviced by the council

Police patrol around town at night keeping violence down

Police provide an excellent service - it is personal and approachable

Being able to work in partnership with statutory and voluntary services

Sports centre - good games hall, fitness room, climbing wall

Croft housing

Safety of living on the island

Services for the elderly - good carers, attention

Uig has a school, community centre, doctor, shop, mobile library, care unit - pretty good for a population of 400.

Social work services are good because they have less clients than big cities

Home carers are very good

Gravir - Services for the youth satisfactory within our area.

Housing

Emergency services

Stornoway afternoon -all quotes from 'not-so-good' post-it notes

Comments relating to transport

Transport to mainland - too costly

Fuel and oil prices extreme

Many services and products are more costly because of additional costs incurred to get items here and limited market

Need to travel from home for some services and high cost of fuel

Can be expensive - high capital costs and transport

Cost of petrol/ diesel

Air service is good but again cost are prohibitive

Off-island transport / travel very expensive

Cost of flights

Comments relating to the range of service

A limited range of services available - e.g. alternative therapies

Limited range of services - in social work anyway

Limited range of brands and service providers compared to more populated areas

Comments relating to health

Health services - accessing mainland consultants; local hospital service being reduced at present; midwifery service being reduced

Medical services - continual reduction of provision; NHS 24 not appropriate

Other comments

High speed access to web internet though now being addressed

No pub within 16 miles

Some inequality of access to services

Lack of investment means local businesses are often less competitive than incoming providers

Opportunity for our young people post school - college - university

Problem of age balance in sustaining workforce to provide services

Tradesman and builders can be slow - especially for small jobs

Use of rurality as a reason for escalating costs

Stornoway evening - all quotes from 'not-so-good' post-it notes

Comments relating to youth services

More provisions (needed) for the young

Not enough youth centres or for disabled

Lack of things for the youth of the island

Lack of youth clubs etc

Not enough facilities for the young in the island

Not enough entertainment for the youth

Youth facilities - none

Lack of apprenticeships for young people

Comments relating to transport

Fuel costs puts the price of everything up

Cost of fuel and lack of gas services

Distance makes services difficult to access sometimes

Transport could be improved by introducing smaller buses for most of the time the large buses are half full

Although transport service is priced well access is lacking

Road maintenance - Roads are poorly maintained in most areas

Roads to the villages could be improved

Need major road improvements in rural areas

V expensive mainland travel links

Air fares

Air services cost

Cost of travel to mainland

Air services very overpriced

Transport and freight costs by ferry

Off island travel is far too expensive

Transport in some rural areas

Buses can only get a bus every 2 hours and the last bus at weekends is 11.05pm so you have to finish a night out early.

Other comments

Getting hold of a tradesman seems to take too long

Small variety of services e.g. shops

Some shops for clothing, DIY

Access to rural post offices essential especially for the old

No internet access facilities in rural areas

Lack of funding for community organisations

Refuse collection - fortnightly!

Police in Carloway at weekends - when Carloway police are on patrol in town there is no-one at Carloway

Brussels European services

Dentists - none

A&E staff - I was told to leave and see my GP

Lack of specialists within the NHS

Not enough disabled parking spaces

Poor disabled entrance to many shops

Cost of land

As an OAP who pays £80 per month in council tax I think this is far in excess of some of the services given by the local authority. I was asked to pay £27 per hour to remove doors which I had to replace. Recently I had a fireplace to dispose of. Again the Council told me they would not remove unless I paid the aforementioned sum of £27 per hour.

Stornoway afternoon - choice sets and responses

Stornoway evening - choice sets and responses