Scottish Government

Report of Analysis of Responses to the Discussion Document - Anna Dudleston and Dr Judith Harkins, Dudleston-Harkins Social Research Ltd
Part of the dialogue on public service reform that took place across Scotland between June 2006 and February 2007
ISBN 978 0 7559 1508 8 (Web only publication)
This document is also available in pdf format (468k)

Contents

EXECUTIVE SUMMARY

CHAPTER ONE BACKGROUND AND INTRODUCTION
Background
Methodology
Structure of report
Responses

CHAPTER TWO OVERALL THEMES
Overall Principles
The Consultation Document
'Public' Sector
Accountability and governance
Organisations are already on board and undertaking reform
Audit, inspection and regulation
Other miscellaneous issues

CHAPTER THREE SERVICES SHOULD BE USER FOCUSED AND PERSONALISED
Introduction

CHAPTER FOUR QUALITY SHOULD BE IMPROVED AND INNOVATION ENCOURAGED
Introduction

CHAPTER FIVE IMPROVE EFFICIENCY AND PRODUCTIVITY
Introduction

CHAPTER SIX JOIN UP SERVICES AND MINIMISE SEPARATION
Introduction

CHAPTER SEVEN STRENGTHEN ACCOUNTABILITY
Introduction

CHAPTER EIGHT STRUCTURES, OUTCOMES AND PEOPLE
Introduction

The views expressed in the report do not necessarily reflect those of the Scottish Executive.

The Scottish Executive is making this report available on-line
in order to provide access to its contents for those interested in the subject.