Scottish Government

Chapter 7 - Conclusion

Many common issues arose from the discussions. In summary, front line workers told us they want:

• To be consulted and involved - for their experience and understanding to support reform and to play a key part in deciding about priorities for public services. For their knowledge and concerns to reach those in authority.
• To be valued and empowered - to reduce the number and layers of leaders and managers in the public service. To learn more from the way private businesses organise themselves. To be given time and space to share best practice, learn from new ideas.
• Systems and processes to support joined-up public services - Better information sharing to support joined up services:
  • join up ICT across public services to allow information to be shared and a seamless service to be provided;
  • simplify 'paperwork' - reporting and monitoring requirements;
  • stop having to provide the same information for different ICT systems.
• Stronger support for multi-disciplinary working - Tackle differences in terms and conditions. Allow time to build relationships. Tackle the challenge of providing a holistic approach while recognising and valuing specialist skills.
• Sustainable funding for new initiatives - Funding is often too short term - projects do not have to be bed in. Use the voluntary sector more - they often aren't aware of new funding initiatives which might support their work.