Scottish Government

Outcomes of discussion sessions between front-line workers in Scotland's public services and Tom McCabe, Minister for Finance and Public Service Reform
Part of the dialogue on public service reform that took place across Scotland between June 2006 and February 2007
ISBN 978 0 7559 1501 9 (Web only publication)
This document is also available in pdf format (264k)

Contents

Acknowledgements
1. Introduction
2. User focus and personalisation
3. Quality and innovation
4. Efficiency and productivity
5. Joining up
6. Accountability
7. Conclusion

The views expressed in the report do not necessarily reflect those of the Scottish Executive.

The Scottish Executive is making this report available on-line
in order to provide access to its contents for those interested in the subject.