Anna Dudleston and Dr Judith Harkins
Dudleston-Harkins Social Research Ltd
ISBN 978 0 7559 6500 7 (Web only publication)
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CONTENTS
EXECUTIVE SUMMARY
CHAPTER ONE: INTRODUCTION
Context
Aims and objectives
Methodology
CHAPTER TWO: - INFORMATION AND COMMUNICATION
Sources of pre-application information
Registration process
Information about allocation systems
Information and communication on status of application
Summary
CHAPTER THREE - PERCEPTIONS OF ALLOCATION SYSTEMS
Perceptions of availability of housing
Understanding of allocations systems
Understanding of priority within different systems
Fairness of allocation process
Views on how priority should be decided
Summary
CHAPTER FOUR - CHOICE AND SUITABILITY OF OUTCOMES
Choice?
Relationship between choice and satisfaction
Summary
CHAPTER FIVE - KEY ISSUES AND CONCLUSIONS
Communication and information
Property supply and choice
Priority
Summary
Acknowledgements
The Research Team wishes to thank all those who contributed to the project. In particular, we are grateful to the research respondents and the contacts in the six case study landlords who made the work possible.
The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.