Survey of Customer Satisfaction in Administration of Grants and Subsidy Schemes 2006

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Footnotes

  1. Question only included "Saughton House" option in 2005 survey.
  2. http://www.scotland.gov.uk/library5/environment/reCAP-00.asp
  3. Each definition has been based on those given during the 2004 study.
  4. Further detailed explanation of statistical testing is provided in Appendix 2 - Technical Information
  5. Source: Scottish Household Survey 2003 ( http://www.scotland.gov.uk/library5/housing/shsar03-00.asp)
  6. Source: Scottish e-business Survey 2004 ( http://www.scottish-enterprise.com/publications/scottish_e-business_survey_2004_main_report.pdf)
  7. Source: Q2b
  8. Base: All respondents; Source Q3a
  9. Albeit on a base size of 41 respondents.
  10. Particularly frequent contact was also seen for business managers (3.84) and agents/advisers/others (3.30) but on relatively low bases of 29 and 52 respondents respectively.
  11. Source Q8b
  12. Source: Q9b
  13. Source: Q11b
  14. Source: Q11aii
  15. Source: Q12b
  16. Full document at http://www.scotland.gov.uk/library3/agri/fssa-00.asp
  17. Source Q16b
  18. Source: Q16d
  19. Source: Q17
  20. It should be noted, in passing, that the overall correlation for each service standard is likely to be slightly increased by the fact that overall satisfaction was asked after satisfaction with each of the service standards, thereby potentially prompting respondents. This has traditionally been the case in this survey (the order not being changed in order to keep results consistent).

Page updated: Thursday, November 16, 2006