Asset Name | Comments |
|---|
Ticket Offices | Open,
queue less than 5 minutes,
opening hours clearly displayed |
Shelters/Waiting areas | Cleanliness
undamaged
Available for use
Fit for purpose |
Seats | Cleanliness
undamaged
Secure |
Lights | Switched on at appropriate times
Directed as required
Operational to standards required |
CCTV/Security | CCTV and associated functions operational
Boundary fences secure/ fit for purpose |
Graffiti | No offensive graffiti
No other larger than A4 |
Litter and Contamination | Minimal Litter
Contamination free ( e.g. vomit etc.)
Well-drained (free from areas of standing water)
Free from danger underfoot ( e.g. slippery leaves, trip hazards) |
Timetables and Information | Displayed and/or Available on request and in-date
TCIT poster
Engineering work information at least 5 days in advance |
Clocks | Working
Correct time
Visible |
Posters | Displayed correctly
Legible
In-date
Damage free |
Public Announcement and Customer Information Services | PA functional and back up PA system functional for emergencies
Appropriate and timely customer information on screen |
Toilets | Fully Functional, appropriately stocked, hand-washing and drying facilities |
Car Parks and Taxi Ranks | Bays clearly marked, signage for car park conditions of use, meters operational and tickets displayed accordingly where applicable |
Lifts and Escalators | Functional and operational |
Landscaping and Vegetation | Neat and tidy not overgrown, does not pose injury risk (including staining to clothes) |
Help Points, Telephones and Ticket Machines | Functional/operational, clearly signed, instructions for use present |
Station Staff | Wearing presentable uniform, wearing name/position badge, can provide answer to randomly selected fare enquiry |
Station Fault Record | Log for recording faults and complaints, should be present at staffed station and entries should be up-to-date and reflect inspections carried out |
Ticket collection (Key stations) | Effective ticket checking process and ticket barrier in place at peak times at designated stations |
Lost luggage | Information should be displayed with regard to lost luggage arrangements |
Asset Name | Comments |
|---|
Seats, racks and other passenger facilities | Undamaged, clean, fit for purpose, space for wheelchairs, operational and undamaged emergency alarms |
Lights | Fit for purpose ( i.e. not cracked etc). Automatically turned on as appropriate/where switch operated illuminate as required. |
Toilets | Fully Functional, appropriately stocked, hand-washing and drying facilities |
Graffiti | No offensive graffiti
No other larger than A4 |
Cleanliness | Litter/dirt minimal, signs can be read through window, no contamination/spillage at departure terminus |
Destination Boards and Passenger Information Displays | Operating and displaying the correct information in the correct sequence |
Heating/Ventilation | Temperature is between 10 and 25 degrees centigrade, |
Posters/Information | Displayed correctly
Legible
In-date
Damage free |
Public Address | Fully functional, audible, announcements made and designated key stations |
Doors | All doors including gangway doors fully functional ( i.e. open and close as appropriate) |
On-train CCTV | notice re CCTV present, recording, the pictures are clear, information collected can be adequately viewed |
Seat Reservation System | Seat reservation is operational when it should be |
Refreshment and Food Facilities | Food facilities/refreshments available when they should be, stock to provide at least a basic choice of items including vegetarian option and hot and cold (non-alcoholic) drinks. |
Train Staff and Customer Care | Wearing presentable uniform, wearing name/position badge, can provide answer to fare enquiries |
Sleeper Services | Undamaged, clean, fit for purpose (washing facilities, temperature control) |
Ticket Inspection | Relevant member of staff present and performing revenue protection duties |