Scottish Government

Thomasin Edwards, Principal Consultant, Faber Maunsell
ISBN 0 7559 6312 1 (Web only publication)
This document is also available in pdf format (544k)

Contents

CHAPTER ONE EXECUTIVE SUMMARY
1.1 Train Service Reporting Priorities
1.2 Station Service Reporting Priorities

CHAPTER TWO INTRODUCTION
2.1 Objectives
2.2 Methodology
2.3 Analysis and Reporting
2.4 Format of Report

CHAPTER THREE RESPONDENT PROFILE AND JOURNEY DETAILS
3.1 Introduction
3.2 Type of Route
3.3 Station Class
3.4 Train Class
3.5 Journey Purpose and Respondent Profile

CHAPTER FOUR TRAIN SERVICE PRIORITIES
4.1 Introduction
4.2 Reporting Priorities Across all Train Users
4.3 Train Aspect Reporting Priorities By Train Class and Route
4.4 Train Aspect Reporting Priorities By Journey Purpose and Respondent Profile

CHAPTER FIVE STATION PRIORITIES
5.1 Introduction
5.2 Station Reporting Priorities Across All Station Users
5.3 Station Reporting Priorities By Station Class
5.4 Station Reporting Priorities by Route Group
5.5 Station Reporting Priorities By Journey Purpose and Respondent Profile

ANNEX 1 QUESTIONNAIRE

ANNEX 2 FIRST SCOTRAIL LINES OF ROUTE

ANNEX 3 ROUTE COMBINATIONS

ANNEX 4 STATION BOARDED TRAIN

ANNEX 5 DATA TABLES
1. Train Data
2. Station Data

ANNEX 6 SQUIRE QUALITY CRITERIA
1. Station - Service Schedules
2. Train - Service Schedules

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.