What Do We Measure and Why?: An Evaluation of the CitiStat Model of Performance Management and its Applicability to the Scottish Public Sector

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Footnotes for Section One

  1. Lenneal J. Henderson (2003) The Baltimore CitiStat Program: Performance and Accountability, the University of Baltimore
  2. The improvement of public sector delivery: supporting evidence based practice through action research, Scottish Executive Social Research, 2005

Page updated: Friday, July 21, 2006