What Do We Measure and Why?: An Evaluation of the CitiStat Model of Performance Management and its Applicability to the Scottish Public Sector

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Footnotes for Annex Three

  1. http://www.ihi.org/IHI/Programs/Campaign/
  2. Referred to as Taystat from February 2006
  3. To watch a video of the interview with Chief Executive (Acute Division) Gerry Marr requires Windows Media Player (you can download it here). The video will automatically detect your bandwidth and stream the appropriate file size.

Page updated: Monday, July 31, 2006