What Do We Measure and Why?: An Evaluation of the CitiStat Model of Performance Management and its Applicability to the Scottish Public Sector

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Footnotes for Annex Two

  1. PAC rating: Percentage Achieving Cleanliness is a cleanliness measurement system based on compliance with the Government's Code of Practice on Litter and Refuse and reflects the percentage of streets meeting an acceptable level of cleanliness.
  2. Kaplan & Norton (2004) Strategy Maps Harvard Business School Press; Boston
  3. Olve, Roy & Wetter (2002) Performance Drivers John Wiley & Sons; Chichester

Page updated: Friday, July 21, 2006