Transforming Public Services: The Next Phase of Reform

DescriptionThere are six main sections to the document. The introduction sets a context for reform and indicates some of the principal challenges ahead. A vision for Scottish public services, their core values and the fundamentals of reform are set out. The importance of appropriate structures, achievable outcomes and the most valuable asset the public sector has, the people who work in public service, are highlighted. The document then sets out the most significant areas in which transformed public servic
ISBN
Official Print Publication DateJune 2006
Website Publication DateJune 15, 2006

Listen

ISBN 0 7559 4895 5
This document is also available in pdf format (780k)

Covering Letter

Respondent Information Form

The covering letter and Respondent Information form are also available in pdf format (93.5k)

CONTENTS

Ministerial Foreword
1. Introduction
The context for reform
2. Principles and values of reform
3. Fundamentals of reform - user focus
Choice, voice and personalisation
4. Fundamentals of reform - quality and innovation
Fostering Innovation
Continuous improvement
Universal standards
Intervention
5. Fundamentals of reform - efficiency and productivity
Efficient Government
Efficient Arm's Length Bodies
Simplifying planning, funding and reporting
Scrutiny
6. Fundamentals of reform - joining up
Community Planning
Testing out new ways of joining up delivery
ICT and integration
7. Fundamentals of reform - strengthening accountability
Strengthening democratic accountability
Accountability for performance
Accountability of senior managers
Accountability to service users
8. Structures, outcomes and people
Shared Outcomes
Leadership and human capital
How services are organised
9. How the public will benefit
10. What next - the dialogue on reform

Page updated: Wednesday, June 28, 2006