Evaluation of the Lean Approach To Business Management and its Use in the Public Sector

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Appendix 3: Data Sources

  1. Anonymous, (2004). "Hospitals Adopt Toyota Production Techniques to Cut Costs". Quality Progress 37, 6.
  2. Bane, R., (2002). "Leading Edge Quality Approaches in Non-Manufacturing Organisations". Proceedings of the Annual Quality Congress.
  3. Bicheno, J. (2004). "The New Lean Toolbox: Towards Fast, Flexible Flow". PICSIE Books.
  4. Billesbach, T.J., Schniederjans, M.J. (1989). "Applicability of Just-In-Time Techniques in Administration". Production and Inventory Management Journal, Third Quarter.
  5. Blair, H. and Taylor, S. (1998). "A pernicious panacea: A critical evaluation of business re-engineering". New Technology, Work & Employment 13, 2.
  6. Bowen, D.E. and Youngdahl, W.E. (1998). "Lean Service: In Defense of a Production-Line Approach". International Journal of Service Industry Management 9, 3.
  7. Cooper, D. (2004). "Organisational Change: from Public to Private Sector A UK based reflective Case Study". Journal of American Academy of Business, 5, 1/2.
  8. Currie, G. and Proctor, S. (2003). "The interaction of human resource policies and practices with the implementation of teamworking: evidence from the UK public sector". International Journal of Human Resource Management, 14, 4.
  9. Cusumano, M. A. and N. Kentaro (1998). "Thinking Beyond Lean". New York, The Free Press.
  10. Cusumano, M. A. (1994). "The Limits of Lean." Sloan Management Review, Summer 1994.
  11. Dean, A.M. (2000). "Managing change initiatives: JIT delivers but BPR fails". Knowledge and Process Management, 7, 1.
  12. Edgeman, R.L. and Bigio, D.I. (2004). "Six Sigma In Metaphor: Heresy Or Holy Writ?" Quality Progress, 37, 1.
  13. Fitzgerald, I. and Rainnie, A. (1996). "Coming to terms with quality: UNISON and the restructuring of local government". Capital and Class, 59.
  14. Forrester R. (1995). "Implications of Lean manufacturing for human resource strategy". Work Study, 44, 3
  15. Hall, G., J. Rosenthal, et al. (1993). "How to Make Reengineering Really Work." Harvard Business Review, November-December 1993.
  16. Hazlett, S.A. and Hill, F. (2000). "Policy and practice: an investigation of organizational change for service quality in the public sector in Northern Ireland". Total Quality Management, 11, 4-6.
  17. Hines, P., Holweg, M. and Rich, N. (2004). "Learning to Evolve. A review of Contemporary Lean Thinking". International Journal of Operations and Production Management, 24, 10.
  18. Hines, P. and Rich, N. (1997). "The Seven Value Stream Mapping Tools". International Journal of Operations and Production Management, 17, 1.
  19. Hogg, T. M. (1993). "Lean Manufacturing." Human Systems Management, 12, 1.
  20. Jones, D.T. (2004). "The Lean Service Opportunity". Lean Service Summit. Amsterdam, June 2004.
  21. Jones, D. T. (2004). "Lean Beyond Manufacturing". www.Leanuk.org.
  22. Kanji, G.K., Malek, A. and Tambi, B.A. (1999). "Total quality management in UK higher education institutions". Total Quality Management, 10, 1.
  23. Karlsson, C. and P. Ahlstrom (1996). "Assessing changes towards Lean production." International Journal of Operations and Production Management, 16, 2.
  24. Kinnie, N., Hutchinson, S. and Purcell, J. (1998). "Downsizing: Is it always Lean and mean?" Personnel Review, 27, 4.
  25. Kinnie, N., Hutchninson, S. et al. (1996). "The People Management Implications of Leaner Working". London, Institute of Personnel Management.
  26. Kollberg, B. and Dahlgaard, J.J. (2005) "Measuring Lean Thinking Initiatives in Health Care Services", International Journal of Productivity and Performance Management (Forthcoming).
  27. Lamming, R. (1996). "Squaring Lean supply with supply chain management." International Journal of Operations and Production Management, 16, 2.
  28. Levitt, T. (1976). "The Industrialisation of Service". Harvard Business Review, September-October 1976.
  29. Levitt, T. (1972). "Production-Line Approach to Service". Harvard Business Review, September-October 1972.
  30. Lucey, J. (2004). "How much does it cost to change a light bulb?". Management Services, April 2004.
  31. Lucey, J., Bateman, N. and Hines, P. (2004). "Achieving Pace and Sustainability in a Major Lean Transition". Institute of Management Services, September 2004.
  32. Manufacturing Foundation (2004), "Lessons in Lean", June 2004.
  33. McLaughlin, C.P. (1996). "Why Variation Reduction is not Everything: A New Paradigm for Service Operations". International Journal of Service Industry Management, 7, 3.
  34. McNichols T., Hassinger R. and Bapst G.W. (1999). "Quick and Continuous Improvement Through Kaizen Blitz". Hospital Materiel Management Quarterly 20, 4.
  35. McNulty, T. (2002). "Reengineering as Knowledge Management". Management Learning, 33, 4.
  36. Moon, C. and Swaffin-Smith, C. (1998). "Total quality management and new patterns of work: Is there life beyond empowerment?". Total Quality Management 9, 2/3.
  37. Morling, P. and Tanner, S. (2002). "Benchmarking a public service business management system". Total Quality Management, 11, 4-6.
  38. Oliver, N., J. Lowe, et al. (1994). "Worldwide Manufacturing Competitiveness Study: The Second Lean Enterprise Report". UK, Andersen Consulting.
  39. Oliver, N., J. Lowe, et al. (1992). "The Lean Enterprise Benchmarking Project". UK, Andersen Consulting.
  40. Ostrowski, S. L., T. F. Millman, et al. (1996). "Dimensions of Leanness". Employment Relations, Cardiff Business School.
  41. Pollman, W. (1993). "Car Industry." Human Systems Management, 12, 1.
  42. Porter, L. and Barker, B. (2005). "Using Lean Principles to Increase the Efficiency of Service Delivery in the Public Sector" . Oakland Consulting plc, March 2005.
  43. Radnor, Z. (2000). "Changing to a Lean Organisation: The Case of Chemicals Company." International Journal of Manufacturing and Technology Management.
  44. Rees, C., H. Scarbrough, et al. (1996). "The People Management Implications of Leaner Ways of Working". London, Institute of Personnel and Development.
  45. Sanderson, I. (2001). "Performance Management, Evaluation and Learning in 'Modern' Local Government". Public Administration, 79, 2.
  46. Seddon, J. (2002). "Systems Thinking and Performance Improvement in the Public Sector". Vanguard, January 2002.
  47. Silvester, K., Lendon, R., Bevan, H., Steyn R. and Walley, P. (2004). "Reducing waiting times in the NHS: is lack of capacity the problem?" Clinician in Management, 12.
  48. Smeds, R., (1994). "Managing Change towards Lean Enterprises". International Journal of Operations and Production Management, 14, 3.
  49. Sohal, A.S. (1996). "Developing a Lean Production Organisation: An Australian Case Study". International Journal of Operations and Production Management, Special Edition on Lean Production and Work Organisation, 16, 2.
  50. Sohal, A. S. and A. Egglestone (1994). "Lean Production: Experience among Australian Organisations." International Journal of Operations and Production Management, 14, 11.
  51. Swank, C.K. (2003). "The Lean Service Machine". Harward Business Review, October 2003.
  52. Syrett, M. and J. Lammiman (1997). "From Leanness to Fitness" London, Cromwell Press.
  53. Tang, K.H. and Zairi, M. (1998). "Benchmarking quality implementation in a service context: A comparative analysis of financial services and institutions of higher education: Part II". Total Quality Management, 9, 7.
  54. Tracey, M., (1994). "Achieving agile manufacturing in the automotive industry". Automotive Engineering, November 1994.
  55. Walley, P. (2004). "A Report into the Process and Outcomes of Wave 1 of the Modernisation Agency's Emergency Services Collaboration Initiative". Warwick Business School, February 2004.
  56. Walley, P (2002). "Cellular operation design in Healthcare". Warwick Business School, April 2002.
  57. Waterson, P., C. Clegg, et al. (1997). "The use and effectiveness of modern manufacturing practices in the United Kingdom". Sheffield, Institute of Work Psychology.
  58. Watson, G.H. (2004). "Six Sigma: measuring your company's process". Manufacturers' Monthly, April 2004.
  59. Wickens, P. (1993). "Steering the middle road to car production." Personnel Management, 25, 6.
  60. Winch, G. M. (2003). "Models of manufacturing and the construction process: the genesis of re-engineering construction". Building Research and Information, 31, 2.
  61. Womack, J.P. (2004). "An Action Plan for Lean Services". Lean Service Summit. Amsterdam.
  62. Womack, D.T. (2004). "Lean Beyond the Factory". www.Leanuk.org.
  63. Womack, J. P. and D. Jones, T. (2005). "Lean Consumption". Harvard Business Review, March 2005.
  64. Womack, J. P. and D. T. Jones (1996). "Lean Thinking". New York, Simon & Schuster.
  65. Womack, J. P. and D. Jones, T. (1994). "From Lean Production to the Lean Enterprise." Harvard Business Review, March-April 1994.
  66. Womack, J. P., D. T. Jones, et al. (1990). "The Machine that Changed the World". New York, Macmillian.
  67. Wysocki, B (2004). "Industrial Strength: To Fix Health Care, Hospitals Take Tips From Factory Floor; Adopting Toyota Techniques Can Cut Costs, Wait Times; Ferreting Out an Infection". Wall Street Journal, 9th April.
  68. Yasin, M. Wafa, M and Small, M.H. (2004). "Benchmarking JIT: An analysis of JIT implementations in the manufacturing service and public sectors". Benchmarking, 11, 1.
  69. Yasin, M. Wafa, M and Small, M.H. (2001). "Just-in-time implementation in the public sector: An empirical examination". International Journal of Operations and Production Management, 21, 9/10.
  70. Yasin, M. and Wafa, M., (2002). "Effective Strategic and Operational Practices of Manufacturing, Service and Public sector Organizations: An Empirical Examination". System Research and Behavioural Science, 19, 6.
  71. Yasin, M, Zimmerer, L, Miller, P and Zimmerer, T, (2002). "An empirical investigation of the effectiveness of contemporary managerial philosophies in a hospital operational setting", International Journal of Health Care Quality Assurance, 15, 6.
  72. Younis, T. and Boland, T. (1997). "Towards Total Quality Management in a supportive employment workplace". Public Money and Management 8, 4.

Literature Published after the Original Survey

73. ODPM, (2005). A Systematic Approach to Service Improvement, September, Ref: 05HO03367, ODPM Publications, Wetherby.

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