Scottish Government

Dr Zoe Radnor , Paul Walley, Andrew Stephens, Giovanni Bucci, Warwick Business School
ISBN 0 7559 6056 4
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CONTENTS

LIST OF TABLES AND FIGURES

ACKNOWLEDGMENTS

EXECUTIVE SUMMARY

CHAPTER ONE INTRODUCTION
A. Introduction
B. Overview of the Lean Concept

CHAPTER TWO THE RESEARCH
A. Literature review
B. Survey
C. Case Studies
D. Pilot Studies
E. Other relevant research

CHAPTER THREE PERCEPTIONS OF LEAN
A. Descriptions of Lean
B. Approaches to Lean
C. Elements of Lean
D. Summary

CHAPTER FOUR IMPLEMENTATION OF LEAN
A. Process of a Rapid Improvement Event ( RIE) or 'Blitz'
B. Management Commitment
C. Scale and Scope
D. Engagement
E. Communication
F. External Support
G. Summary of the Perception of Lean

CHAPTER FIVE OUTCOMES OF LEAN
A. Setting Outcomes
B. Tangible outcomes
C. Intangible Outcomes
D. Overview of Outcomes
E. Failing to implement changes
F. Sustainability
H. Summary of Lean Outcomes

CHAPTER SIX CONTEXTUAL FACTORS AND ORGANISATIONAL STRATEGY
A. Drivers for change
B. Strategy Process
C. Reflections of the Relationship between Strategy and Lean
C. Summary

CHAPTER SEVEN ORGANISATIONAL READINESS FOR IMPROVEMENT
A. Need for improvement
B. Capacity for improvement
C. Organisational Culture
D. Summary

CHAPTER EIGHT IMPLEMENTING LEAN IN THE PUBLIC SECTOR: CRITICAL SUCCESS FACTORS
A. Critical success factors
B. Barriers
C. Summary
D. Conclusion

APPENDIX 1: GLOSSARY OF KEY TERMS
APPENDIX 2: REFERENCES
APPENDIX 3: INTERVIEW SCHEDULE
ANNEX 1 LITERATURE REVIEW
ANNEX 2 A SURVEY OF SCOTTISH PUBLIC SECTOR ORGANISATIONS

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.