Scottish Government

Michael Bell Associates
ISBN 0 7559 6065 3 (Web only publication)
This document is also available in pdf format (564k)

CONTENTS

ACKNOWLEDGEMENTS

EXECUTIVE SUMMARY
Background and Context
Aims and Objectives of the Research
Research Methods
Summary of Main Findings

CHAPTER ONE - INTRODUCTION
The Need for a Service Specification
Aims and Objectives
Research Methods
Terminology

CHAPTER TWO - BACKGROUND AND CONTEXT
Refugees and Scotland
Refugee Integration in Scotland
Refugee Needs and Barriers to Integration

CHAPTER THREE - FOCUS GROUPS
Background
Summary of Refugee Hopes and Expectations
Coping with the transitional period
Housing needs/priorities
Fuel poverty
Perceptions of housing support issues
Gender issues
Advice to their local authority
Case studies

CHAPTER FOUR - SUGGESTED LOCAL AUTHORITY RESPONSE AND SERVICE SPECIFICATION
How to use the Service Specification

SERVICE SPECIFICATION

ANNEX 1: CURRENT PRACTICE

REFERENCES

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.