Scottish Government

Derek Halden Consultancy, the TAS Partnership and the University of Aberdeen
ISBN 0 7559 6054 8 (Web only publication)
This document is also available in pdf format (916k)

CONTENTS

Executive Summary

1.0 Introduction
Approach to the Project

2.0 What is DRT and Where is it Needed?
Markets for DRT
Funding sources for DRT
Operation of DRT
Legislation and DRT

3.0 DRT Experience in Scotland
How much DRT is out there?
The pilot schemes
Other case studies
Results of User Surveys
Lessons for DRT markets
Funding and costs of DRT operation
Operation
Legislation

4.0 DRT Market Opportunities
Premium Services
Best Value Public Transport
High Value to Agency Services
High Care Needs Services

5.0 Conclusions
Recommendations

6.0 References

A.0 Appendix A- Travel Despatch Centres: Costs and Benefits

B.0 Appendix B - Rural DRT Pilot Projects
Aberdeenshire Council DRT Pilots
Angus
Fife
Argyll and Bute
Highland Council Access to Employment DRT Service

C.0 Appendix C - Urban Pilots
Aberdeen
Dundee
Edinburgh
Glasgow

D.0 Appendix D - Other DRT Schemes
Stagecoach Yellow Taxibus
SPTDRT Services
Handicabs Lothian
Fife Council Ring and Ride
Dumfries and Galloway Ring and Ride Services
Midlothian Council Dial a Journey 01 and 02
The Highland Council Taxi Feeder Services
Gaberlunzie (East Lothian)
North Lanarkshire Job Shuttle

E.0 Appendix E - Scottish Executive Funded Pilots
DRT Markets
Future development and long term sustainability

F.0 Appendix F - How much DRT is out there?
The Location and Characteristics of DRT Services in Scotland
The Data Collection Process
Overview of DRT Services
DRT Schemes by Local Authority Area
Organisational characteristics of DRT
DRT Service Designs
Operating Legislation

G.0 Appendix G - DRT Schemes Identified In Scotland

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.