ISBN 0 7559 5047 X
This document is also available in pdf format (424k)
Contents
Acknowledgements
1. Introduction
Purpose of Guide
Who Should use this Guide?
What is Patient Focussed Booking?
Why Should You Implement PFB?
2. Planning Stage
Involving Stakeholders
Resources
Information
Policies
PFB Adaptation
3. Implementation Stage
Prior to Implementation
Going Live
Following Implementation
PFB for Return Outpatients
PFB for Diagnostics, Inpatients and Day Cases
4. Help and Guidance