APPENDIX 3 DATA TABULATIONS
SCOTTISH OPINION SURVEY - VIOLENCE AGAINST WORKERS : NOVEMBER 2005 : 114671
Prepared by TNS System Three
Fieldwork : 24th November - 1st December 2005
Table 1
Q.1 LEVEL OF AGREEMENT WITH STATEMENT - THE LEVELS OF VIOLENCE AGAINST PEOPLE WORKING WITH THE PUBLIC HAVE RISEN RECENTLY IN SCOTLAND
BASE: All Respondents
| Total | SEX | AGE | CLASS | AREA |
|---|
Male | Female | 16-24 | 25-34 | 35-44 | 45-54 | 55-64 | 65+ | AB | C1 | C2 | DE | West | East/South | North |
|---|
Unweighted base | 939 | 400 | 539 | 112 | 153 | 197 | 133 | 130 | 214 | 121 | 259 | 181 | 378 | 436 | 332 | 171 |
|---|
Weighted base | 939 | 448 | 491 | 126 | 144 | 172 | 165 | 137 | 195 | 202 | 270 | 196 | 270 | 443 | 322 | 174 |
|---|
Strongly agree (+4) | 366 | 174 | 193 | 26 | 41 | 76 | 82 | 68 | 73 | 57 | 108 | 75 | 126 | 204 | 102 | 60 |
|---|
39% | 39% | 39% | 21% | 29% | 44% | 49% | 50% | 37% | 28% | 40% | 38% | 47% | 46% | 32% | 34% |
Agree (+3) | 462 | 227 | 235 | 78 | 77 | 79 | 73 | 60 | 96 | 114 | 126 | 108 | 115 | 198 | 172 | 92 |
|---|
49% | 51% | 48% | 62% | 53% | 46% | 44% | 44% | 49% | 56% | 47% | 55% | 42% | 45% | 53% | 53% |
Disagree (+2) | 36 | 15 | 21 | 6 | 10 | 9 | 3 | 2 | 5 | 11 | 9 | 5 | 11 | 17 | 13 | 6 |
|---|
4% | 3% | 4% | 5% | 7% | 5% | 2% | 1% | 3% | 5% | 3% | 2% | 4% | 4% | 4% | 3% |
Strongly disagree (+1) | 6 | 3 | 4 | 1 | - | - | 2 | - | 4 | - | 3 | 1 | 2 | 3 | - | 3 |
|---|
1% | 1% | 1% | 1% | - | - | 1% | - | 2% | - | 1% | * | 1% | 1% | - | 2% |
Don't know | 68 | 29 | 39 | 14 | 15 | 8 | 6 | 7 | 18 | 20 | 24 | 8 | 16 | 21 | 34 | 13 |
|---|
7% | 7% | 8% | 11% | 11% | 5% | 3% | 5% | 9% | 10% | 9% | 4% | 6% | 5% | 11% | 7% |
Mean | 3.36 | 3.37 | 3.36 | 3.16 | 3.24 | 3.41 | 3.47 | 3.51 | 3.34 | 3.25 | 3.37 | 3.37 | 3.43 | 3.43 | 3.31 | 3.30 |
|---|
Std. Dev. | 0.599 | 0.585 | 0.612 | 0.549 | 0.588 | 0.595 | 0.603 | 0.532 | 0.636 | 0.558 | 0.622 | 0.558 | 0.624 | 0.611 | 0.555 | 0.627 |
|---|
Std. Error | 0.020 | 0.030 | 0.027 | 0.055 | 0.050 | 0.043 | 0.053 | 0.048 | 0.046 | 0.053 | 0.041 | 0.042 | 0.033 | 0.030 | 0.032 | 0.049 |
|---|
Table 1
Q.1 LEVEL OF AGREEMENT WITH STATEMENT - THE LEVELS OF VIOLENCE AGAINST PEOPLE WORKING WITH THE PUBLIC HAVE RISEN RECENTLY IN SCOTLAND
BASE: All Respondents
| Total | PUBLIC FACING WORKER | BEEN A VICTIM OF VERBAL/PHYSICAL ABUSE | AWARE OF ADVERTISING ON TV |
|---|
Yes | No | Yes | No | Spontaneous | Prompted | No |
|---|
Unweighted base | 939 | 365 | 574 | 142 | 797 | 365 | 510 | 353 |
|---|
Weighted base | 939 | 395 | 544 | 156 | 783 | 371 | 509 | 353 |
|---|
Strongly agree (+4) | 366 | 158 | 208 | 68 | 298 | 143 | 216 | 124 |
|---|
39% | 40% | 38% | 44% | 38% | 38% | 43% | 35% |
Agree (+3) | 462 | 189 | 273 | 67 | 395 | 189 | 245 | 178 |
|---|
49% | 48% | 50% | 43% | 50% | 51% | 48% | 50% |
Disagree (+2) | 36 | 19 | 17 | 8 | 28 | 14 | 16 | 17 |
|---|
4% | 5% | 3% | 5% | 4% | 4% | 3% | 5% |
Strongly disagree (+1) | 6 | 1 | 5 | - | 6 | 4 | 4 | 2 |
|---|
1% | * | 1% | - | 1% | 1% | 1% | 1% |
Don't know | 68 | 28 | 40 | 13 | 55 | 23 | 28 | 32 |
|---|
7% | 7% | 7% | 8% | 7% | 6% | 5% | 9% |
Mean | 3.36 | 3.37 | 3.36 | 3.42 | 3.35 | 3.35 | 3.40 | 3.32 |
|---|
Std. Dev. | 0.599 | 0.594 | 0.602 | 0.594 | 0.599 | 0.607 | 0.596 | 0.598 |
|---|
Std. Error | 0.020 | 0.032 | 0.026 | 0.052 | 0.022 | 0.033 | 0.027 | 0.033 |
|---|
Table 2
Q.1 LEVEL OF AGREEMENT WITH STATEMENT - THE LEVELS OF VERBAL ABUSE AGAINST PEOPLE WORKING WITH THE PUBLIC HAVE RISEN RECENTLY IN SCOTLAND
BASE: All Respondents
| Total | SEX | AGE | CLASS | AREA |
|---|
Male | Female | 16-24 | 25-34 | 35-44 | 45-54 | 55-64 | 65+ | AB | C1 | C2 | DE | West | East/South | North |
|---|
Unweighted base | 939 | 400 | 539 | 112 | 153 | 197 | 133 | 130 | 214 | 121 | 259 | 181 | 378 | 436 | 332 | 171 |
|---|
Weighted base | 939 | 448 | 491 | 126 | 144 | 172 | 165 | 137 | 195 | 202 | 270 | 196 | 270 | 443 | 322 | 174 |
|---|
Strongly agree (+4) | 405 | 193 | 212 | 36 | 50 | 84 | 87 | 72 | 75 | 74 | 124 | 82 | 124 | 215 | 115 | 74 |
|---|
43% | 43% | 43% | 28% | 35% | 49% | 53% | 52% | 39% | 37% | 46% | 42% | 46% | 49% | 36% | 43% |
Agree (+3) | 438 | 211 | 227 | 71 | 72 | 75 | 69 | 56 | 94 | 104 | 116 | 100 | 117 | 193 | 166 | 79 |
|---|
47% | 47% | 46% | 57% | 50% | 44% | 42% | 41% | 48% | 52% | 43% | 51% | 43% | 44% | 52% | 46% |
Disagree (+2) | 25 | 10 | 16 | 7 | 5 | 4 | 2 | 2 | 5 | 5 | 11 | 3 | 7 | 10 | 12 | 3 |
|---|
3% | 2% | 3% | 6% | 4% | 2% | 1% | 1% | 2% | 2% | 4% | 2% | 2% | 2% | 4% | 2% |
Strongly disagree (+1) | 8 | 4 | 4 | 1 | 1 | - | 3 | - | 4 | - | 2 | 1 | 5 | 5 | - | 3 |
|---|
1% | 1% | 1% | 1% | * | - | 2% | - | 2% | - | 1% | * | 2% | 1% | - | 2% |
Don't know | 64 | 31 | 33 | 10 | 15 | 8 | 5 | 7 | 17 | 18 | 17 | 10 | 18 | 20 | 29 | 14 |
|---|
7% | 7% | 7% | 8% | 11% | 5% | 3% | 5% | 9% | 9% | 6% | 5% | 6% | 4% | 9% | 8% |
Mean | 3.42 | 3.42 | 3.41 | 3.23 | 3.34 | 3.49 | 3.50 | 3.54 | 3.36 | 3.38 | 3.43 | 3.41 | 3.43 | 3.46 | 3.35 | 3.41 |
|---|
Std. Dev. | 0.594 | 0.589 | 0.599 | 0.595 | 0.582 | 0.549 | 0.613 | 0.531 | 0.634 | 0.538 | 0.616 | 0.554 | 0.640 | 0.605 | 0.556 | 0.626 |
|---|
Std. Error | 0.020 | 0.031 | 0.027 | 0.058 | 0.050 | 0.040 | 0.054 | 0.048 | 0.046 | 0.051 | 0.040 | 0.042 | 0.034 | 0.030 | 0.032 | 0.050 |
|---|
Table 2
Q.1 LEVEL OF AGREEMENT WITH STATEMENT - THE LEVELS OF VERBAL ABUSE AGAINST PEOPLE WORKING WITH THE PUBLIC HAVE RISEN RECENTLY IN SCOTLAND
BASE: All Respondents
| Total | PUBLIC FACING WORKER | BEEN A VICTIM OF VERBAL/PHYSICAL ABUSE | AWARE OF ADVERTISING ON TV |
|---|
Yes | No | Yes | No | Spontaneous | Prompted | No |
|---|
Unweighted base | 939 | 365 | 574 | 142 | 797 | 365 | 510 | 353 |
|---|
Weighted base | 939 | 395 | 544 | 156 | 783 | 371 | 509 | 353 |
|---|
Strongly agree (+4) | 405 | 193 | 212 | 81 | 323 | 173 | 242 | 127 |
|---|
43% | 49% | 39% | 52% | 41% | 46% | 48% | 36% |
Agree (+3) | 438 | 165 | 273 | 61 | 377 | 166 | 229 | 179 |
|---|
47% | 42% | 50% | 39% | 48% | 45% | 45% | 51% |
Disagree (+2) | 25 | 12 | 14 | 3 | 22 | 9 | 6 | 15 |
|---|
3% | 3% | 3% | 2% | 3% | 2% | 1% | 4% |
Strongly disagree (+1) | 8 | 2 | 6 | 1 | 7 | 4 | 4 | 3 |
|---|
1% | * | 1% | * | 1% | 1% | 1% | 1% |
Don't know | 64 | 24 | 40 | 10 | 54 | 20 | 27 | 30 |
|---|
7% | 6% | 7% | 6% | 7% | 5% | 5% | 8% |
Mean | 3.42 | 3.48 | 3.37 | 3.52 | 3.39 | 3.44 | 3.47 | 3.33 |
|---|
Std. Dev. | 0.594 | 0.583 | 0.599 | 0.572 | 0.597 | 0.604 | 0.571 | 0.605 |
|---|
Std. Error | 0.020 | 0.031 | 0.026 | 0.049 | 0.022 | 0.032 | 0.026 | 0.034 |
|---|
Table 3
Q.1 LEVEL OF AGREEMENT WITH STATEMENT - PHYSICAL VIOLENCE AGAINST THOSE WHO WORK WITH THE PUBLIC IS WRONG
BASE: All Respondents
| Total | SEX | AGE | CLASS | AREA |
|---|
Male | Female | 16-24 | 25-34 | 35-44 | 45-54 | 55-64 | 65+ | AB | C1 | C2 | DE | West | East/South | North |
|---|
Unweighted base | 939 | 400 | 539 | 112 | 153 | 197 | 133 | 130 | 214 | 121 | 259 | 181 | 378 | 436 | 332 | 171 |
|---|
Weighted base | 939 | 448 | 491 | 126 | 144 | 172 | 165 | 137 | 195 | 202 | 270 | 196 | 270 | 443 | 322 | 174 |
|---|
Strongly agree (+4) | 717 | 342 | 375 | 79 | 113 | 133 | 132 | 113 | 147 | 162 | 210 | 137 | 208 | 361 | 230 | 126 |
|---|
76% | 76% | 76% | 63% | 78% | 78% | 80% | 82% | 76% | 80% | 78% | 70% | 77% | 81% | 71% | 73% |
Agree (+3) | 198 | 96 | 103 | 43 | 27 | 34 | 31 | 22 | 41 | 35 | 52 | 53 | 59 | 76 | 84 | 39 |
|---|
21% | 21% | 21% | 34% | 19% | 20% | 19% | 16% | 21% | 17% | 19% | 27% | 22% | 17% | 26% | 22% |
Disagree (+2) | 8 | 4 | 5 | 3 | 1 | 2 | - | 1 | 1 | 1 | 1 | 4 | 2 | 1 | 4 | 3 |
|---|
1% | 1% | 1% | 2% | * | 1% | - | 1% | 1% | 1% | * | 2% | 1% | * | 1% | 2% |
Strongly disagree (+1) | 6 | 2 | 4 | - | - | 1 | 2 | 1 | 2 | - | 3 | 2 | 1 | 1 | 2 | 4 |
|---|
1% | 1% | 1% | - | - | 1% | 1% | 1% | 1% | - | 1% | 1% | 1% | * | 1% | 2% |
Don't know | 9 | 4 | 5 | 1 | 3 | 1 | - | - | 4 | 4 | 4 | 1 | 1 | 5 | 2 | 2 |
|---|
1% | 1% | 1% | 1% | 2% | 1% | - | - | 2% | 2% | 2% | * | * | 1% | 1% | 1% |
Mean | 3.75 | 3.75 | 3.75 | 3.61 | 3.80 | 3.75 | 3.78 | 3.80 | 3.74 | 3.81 | 3.76 | 3.66 | 3.75 | 3.82 | 3.69 | 3.68 |
|---|
Std. Dev. | 0.496 | 0.487 | 0.505 | 0.538 | 0.413 | 0.514 | 0.494 | 0.472 | 0.516 | 0.410 | 0.508 | 0.563 | 0.486 | 0.406 | 0.522 | 0.623 |
|---|
Std. Error | 0.016 | 0.024 | 0.022 | 0.051 | 0.034 | 0.037 | 0.043 | 0.041 | 0.036 | 0.038 | 0.032 | 0.042 | 0.025 | 0.020 | 0.029 | 0.048 |
|---|
Table 3
Q.1 LEVEL OF AGREEMENT WITH STATEMENT - PHYSICAL VIOLENCE AGAINST THOSE WHO WORK WITH THE PUBLIC IS WRONG
BASE: All Respondents
| Total | PUBLIC FACING WORKER | BEEN A VICTIM OF VERBAL/PHYSICAL ABUSE | AWARE OF ADVERTISING ON TV |
|---|
Yes | No | Yes | No | Spontaneous | Prompted | No |
|---|
Unweighted base | 939 | 365 | 574 | 142 | 797 | 365 | 510 | 353 |
|---|
Weighted base | 939 | 395 | 544 | 156 | 783 | 371 | 509 | 353 |
|---|
Strongly agree (+4) | 717 | 324 | 393 | 136 | 581 | 288 | 394 | 265 |
|---|
76% | 82% | 72% | 87% | 74% | 77% | 77% | 75% |
Agree (+3) | 198 | 68 | 131 | 20 | 179 | 78 | 104 | 76 |
|---|
21% | 17% | 24% | 13% | 23% | 21% | 20% | 22% |
Disagree (+2) | 8 | 3 | 6 | 1 | 8 | 1 | 3 | 6 |
|---|
1% | 1% | 1% | * | 1% | * | * | 2% |
Strongly disagree (+1) | 6 | 1 | 5 | - | 6 | 1 | 3 | 3 |
|---|
1% | * | 1% | - | 1% | * | 1% | 1% |
Don't know | 9 | - | 9 | - | 9 | 4 | 5 | 3 |
|---|
1% | - | 2% | - | 1% | 1% | 1% | 1% |
Mean | 3.75 | 3.81 | 3.70 | 3.87 | 3.73 | 3.77 | 3.77 | 3.72 |
|---|
Std. Dev. | 0.496 | 0.423 | 0.540 | 0.356 | 0.517 | 0.442 | 0.471 | 0.543 |
|---|
Std. Error | 0.016 | 0.022 | 0.023 | 0.030 | 0.018 | 0.023 | 0.021 | 0.029 |
|---|
Table 4
Q.1 LEVEL OF AGREEMENT WITH STATEMENT - VERBAL ABUSE SUCH AS SHOUTING AND NAME-CALLING AGAINST THOSE WHO WORK WITH THE PUBLIC IS WRONG
BASE: All Respondents
| Total | SEX | AGE | CLASS | AREA |
|---|
Male | Female | 16-24 | 25-34 | 35-44 | 45-54 | 55-64 | 65+ | AB | C1 | C2 | DE | West | East/South | North |
|---|
Unweighted base | 939 | 400 | 539 | 112 | 153 | 197 | 133 | 130 | 214 | 121 | 259 | 181 | 378 | 436 | 332 | 171 |
|---|
Weighted base | 939 | 448 | 491 | 126 | 144 | 172 | 165 | 137 | 195 | 202 | 270 | 196 | 270 | 443 | 322 | 174 |
|---|
Strongly agree (+4) | 709 | 327 | 381 | 79 | 113 | 132 | 131 | 112 | 142 | 164 | 205 | 141 | 198 | 355 | 220 | 133 |
|---|
75% | 73% | 78% | 63% | 79% | 77% | 79% | 82% | 73% | 81% | 76% | 72% | 73% | 80% | 68% | 77% |
Agree (+3) | 214 | 113 | 101 | 44 | 30 | 36 | 29 | 25 | 49 | 36 | 58 | 54 | 65 | 81 | 97 | 36 |
|---|
23% | 25% | 21% | 35% | 21% | 21% | 18% | 18% | 25% | 18% | 22% | 28% | 24% | 18% | 30% | 21% |
Disagree (+2) | 3 | 1 | 2 | - | - | 1 | 1 | - | 1 | 1 | - | - | 2 | 3 | - | - |
|---|
* | * | * | - | - | * | 1% | - | 1% | 1% | - | - | 1% | 1% | - | - |
Strongly disagree (+1) | 6 | 3 | 3 | - | - | 1 | 3 | - | 1 | - | 2 | 1 | 3 | 1 | 1 | 4 |
|---|
1% | 1% | 1% | - | - | 1% | 2% | - | * | - | 1% | * | 1% | * | * | 2% |
Don't know | 8 | 4 | 4 | 2 | 1 | 2 | 1 | - | 2 | - | 5 | - | 2 | 3 | 4 | 1 |
|---|
1% | 1% | 1% | 2% | 1% | 1% | * | - | 1% | - | 2% | - | 1% | 1% | 1% | 1% |
Mean | 3.75 | 3.72 | 3.77 | 3.64 | 3.79 | 3.76 | 3.75 | 3.82 | 3.72 | 3.81 | 3.76 | 3.71 | 3.71 | 3.79 | 3.69 | 3.73 |
|---|
Std. Dev. | 0.483 | 0.498 | 0.469 | 0.482 | 0.409 | 0.491 | 0.575 | 0.386 | 0.497 | 0.410 | 0.480 | 0.478 | 0.535 | 0.443 | 0.478 | 0.573 |
|---|
Std. Error | 0.016 | 0.025 | 0.020 | 0.046 | 0.033 | 0.035 | 0.050 | 0.034 | 0.034 | 0.037 | 0.030 | 0.036 | 0.028 | 0.021 | 0.026 | 0.044 |
|---|
Table 4
Q.1 LEVEL OF AGREEMENT WITH STATEMENT - VERBAL ABUSE SUCH AS SHOUTING AND NAME-CALLING AGAINST THOSE WHO WORK WITH THE PUBLIC IS WRONG
BASE: All Respondents
| Total | PUBLIC FACING WORKER | BEEN A VICTIM OF VERBAL/PHYSICAL ABUSE | AWARE OF ADVERTISING ON TV |
|---|
Yes | No | Yes | No | Spontaneous | Prompted | No |
|---|
Unweighted base | 939 | 365 | 574 | 142 | 797 | 365 | 510 | 353 |
|---|
Weighted base | 939 | 395 | 544 | 156 | 783 | 371 | 509 | 353 |
|---|
Strongly agree (+4) | 709 | 325 | 384 | 135 | 573 | 290 | 391 | 259 |
|---|
75% | 82% | 71% | 87% | 73% | 78% | 77% | 73% |
Agree (+3) | 214 | 68 | 146 | 20 | 194 | 74 | 109 | 88 |
|---|
23% | 17% | 27% | 13% | 25% | 20% | 21% | 25% |
Disagree (+2) | 3 | - | 3 | - | 3 | 2 | 2 | 1 |
|---|
* | - | 1% | - | * | * | * | * |
Strongly disagree (+1) | 6 | 1 | 4 | 1 | 5 | 2 | 3 | 2 |
|---|
1% | * | 1% | * | 1% | 1% | 1% | 1% |
Don't know | 8 | 1 | 7 | - | 8 | 4 | 4 | 2 |
|---|
1% | * | 1% | - | 1% | 1% | 1% | 1% |
Mean | 3.75 | 3.82 | 3.69 | 3.86 | 3.72 | 3.77 | 3.76 | 3.72 |
|---|
Std. Dev. | 0.483 | 0.415 | 0.522 | 0.390 | 0.497 | 0.474 | 0.479 | 0.502 |
|---|
Std. Error | 0.016 | 0.022 | 0.022 | 0.033 | 0.018 | 0.025 | 0.021 | 0.027 |
|---|
Table 5
Q.1 LEVEL OF AGREEMENT WITH STATEMENT - WORKERS EXPERIENCING PHYSICAL ABUSE FROM THE PUBLIC IN THE COURSE OF THEIR WORK SHOULD REPORT IT
BASE: All Respondents
| Total | SEX | AGE | CLASS | AREA |
|---|
Male | Female | 16-24 | 25-34 | 35-44 | 45-54 | 55-64 | 65+ | AB | C1 | C2 | DE | West | East/South | North |
|---|
Unweighted base | 939 | 400 | 539 | 112 | 153 | 197 | 133 | 130 | 214 | 121 | 259 | 181 | 378 | 436 | 332 | 171 |
|---|
Weighted base | 939 | 448 | 491 | 126 | 144 | 172 | 165 | 137 | 195 | 202 | 270 | 196 | 270 | 443 | 322 | 174 |
|---|
Strongly agree (+4) | 701 | 335 | 366 | 79 | 107 | 135 | 132 | 109 | 139 | 151 | 198 | 141 | 211 | 353 | 219 | 129 |
|---|
75% | 75% | 75% | 63% | 74% | 78% | 80% | 80% | 71% | 75% | 73% | 72% | 78% | 80% | 68% | 74% |
Agree (+3) | 227 | 110 | 117 | 45 | 34 | 37 | 32 | 27 | 51 | 51 | 64 | 55 | 57 | 89 | 97 | 41 |
|---|
24% | 25% | 24% | 35% | 24% | 22% | 20% | 20% | 26% | 25% | 24% | 28% | 21% | 20% | 30% | 24% |
Disagree (+2) | 2 | 1 | 1 | - | 1 | - | - | - | 1 | - | 1 | - | 1 | - | 2 | - |
|---|
* | * | * | - | * | - | - | - | * | - | * | - | * | - | * | - |
Strongly disagree (+1) | 3 | - | 3 | - | - | - | 1 | 1 | 1 | - | 2 | - | 1 | - | - | 3 |
|---|
* | - | 1% | - | - | - | 1% | 1% | * | - | 1% | - | * | - | - | 2% |
Don't know | 7 | 3 | 4 | 2 | 2 | - | - | - | 3 | - | 6 | - | 1 | 1 | 5 | 1 |
|---|
1% | 1% | 1% | 2% | 2% | - | - | - | 1% | - | 2% | - | * | * | 2% | 1% |
Mean | 3.74 | 3.75 | 3.74 | 3.64 | 3.75 | 3.78 | 3.78 | 3.79 | 3.71 | 3.75 | 3.73 | 3.72 | 3.78 | 3.80 | 3.68 | 3.71 |
|---|
Std. Dev. | 0.460 | 0.436 | 0.481 | 0.482 | 0.443 | 0.413 | 0.458 | 0.449 | 0.498 | 0.437 | 0.502 | 0.450 | 0.442 | 0.401 | 0.476 | 0.549 |
|---|
Std. Error | 0.015 | 0.022 | 0.021 | 0.046 | 0.036 | 0.029 | 0.040 | 0.039 | 0.034 | 0.040 | 0.032 | 0.033 | 0.023 | 0.019 | 0.026 | 0.042 |
|---|
Table 5
Q.1 LEVEL OF AGREEMENT WITH STATEMENT - WORKERS EXPERIENCING PHYSICAL ABUSE FROM THE PUBLIC IN THE COURSE OF THEIR WORK SHOULD REPORT IT
BASE: All Respondents
| Total | PUBLIC FACING WORKER | BEEN A VICTIM OF VERBAL/PHYSICAL ABUSE | AWARE OF ADVERTISING ON TV |
|---|
Yes | No | Yes | No | Spontaneous | Prompted | No |
|---|
Unweighted base | 939 | 365 | 574 | 142 | 797 | 365 | 510 | 353 |
|---|
Weighted base | 939 | 395 | 544 | 156 | 783 | 371 | 509 | 353 |
|---|
Strongly agree (+4) | 701 | 317 | 384 | 133 | 567 | 290 | 394 | 249 |
|---|
75% | 80% | 71% | 85% | 72% | 78% | 78% | 71% |
Agree (+3) | 227 | 77 | 149 | 23 | 204 | 77 | 107 | 100 |
|---|
24% | 20% | 27% | 15% | 26% | 21% | 21% | 28% |
Disagree (+2) | 2 | - | 2 | - | 2 | 1 | 1 | 1 |
|---|
* | - | * | - | * | * | * | * |
Strongly disagree (+1) | 3 | - | 3 | - | 3 | 1 | 2 | 1 |
|---|
* | - | 1% | - | * | * | * | * |
Don't know | 7 | 1 | 7 | - | 7 | 3 | 5 | 2 |
|---|
1% | * | 1% | - | 1% | 1% | 1% | 1% |
Mean | 3.74 | 3.80 | 3.70 | 3.85 | 3.72 | 3.78 | 3.77 | 3.70 |
|---|
Std. Dev. | 0.460 | 0.398 | 0.497 | 0.354 | 0.476 | 0.432 | 0.444 | 0.484 |
|---|
Std. Error | 0.015 | 0.021 | 0.021 | 0.030 | 0.017 | 0.023 | 0.020 | 0.026 |
|---|
Table 6
Q.1 LEVEL OF AGREEMENT WITH STATEMENT - WORKERS EXPERIENCING VERBAL ABUSE FROM THE PUBLIC IN THE COURSE OF THEIR WORK SHOULD REPORT IT
BASE: All Respondents
| Total | SEX | AGE | CLASS | AREA |
|---|
Male | Female | 16-24 | 25-34 | 35-44 | 45-54 | 55-64 | 65+ | AB | C1 | C2 | DE | West | East/South | North |
|---|
Unweighted base | 939 | 400 | 539 | 112 | 153 | 197 | 133 | 130 | 214 | 121 | 259 | 181 | 378 | 436 | 332 | 171 |
|---|
Weighted base | 939 | 448 | 491 | 126 | 144 | 172 | 165 | 137 | 195 | 202 | 270 | 196 | 270 | 443 | 322 | 174 |
|---|
Strongly agree (+4) | 644 | 304 | 340 | 72 | 99 | 116 | 118 | 104 | 136 | 127 | 191 | 131 | 195 | 321 | 209 | 114 |
|---|
69% | 68% | 69% | 57% | 69% | 67% | 71% | 76% | 69% | 63% | 70% | 67% | 72% | 72% | 65% | 66% |
Agree (+3) | 277 | 137 | 141 | 52 | 42 | 53 | 45 | 31 | 54 | 75 | 70 | 63 | 70 | 117 | 106 | 55 |
|---|
30% | 30% | 29% | 41% | 29% | 31% | 27% | 23% | 28% | 37% | 26% | 32% | 26% | 26% | 33% | 31% |
Disagree (+2) | 4 | 1 | 3 | - | 1 | 1 | - | 1 | 2 | - | 2 | 2 | 1 | 1 | 2 | 2 |
|---|
* | * | 1% | - | 1% | * | - | 1% | 1% | - | 1% | 1% | * | * | 1% | 1% |
Strongly disagree (+1) | 3 | 1 | 3 | - | - | 1 | 2 | - | 1 | - | 2 | - | 1 | 1 | - | 2 |
|---|
* | * | 1% | - | - | * | 1% | - | * | - | 1% | - | * | * | - | 1% |
Don't know | 10 | 5 | 4 | 2 | 2 | 1 | 1 | 1 | 3 | - | 6 | - | 4 | 3 | 6 | 1 |
|---|
1% | 1% | 1% | 2% | 2% | 1% | * | 1% | 1% | - | 2% | - | 1% | 1% | 2% | 1% |
Mean | 3.68 | 3.68 | 3.68 | 3.58 | 3.69 | 3.67 | 3.69 | 3.76 | 3.68 | 3.63 | 3.70 | 3.66 | 3.72 | 3.72 | 3.65 | 3.63 |
|---|
Std. Dev. | 0.498 | 0.481 | 0.514 | 0.496 | 0.478 | 0.501 | 0.529 | 0.440 | 0.517 | 0.484 | 0.520 | 0.496 | 0.486 | 0.472 | 0.488 | 0.571 |
|---|
Std. Error | 0.016 | 0.024 | 0.022 | 0.047 | 0.039 | 0.036 | 0.046 | 0.039 | 0.036 | 0.044 | 0.033 | 0.037 | 0.025 | 0.023 | 0.027 | 0.044 |
|---|
Table 6
Q.1 LEVEL OF AGREEMENT WITH STATEMENT - WORKERS EXPERIENCING VERBAL ABUSE FROM THE PUBLIC IN THE COURSE OF THEIR WORK SHOULD REPORT IT
BASE: All Respondents
| Total | PUBLIC FACING WORKER | BEEN A VICTIM OF VERBAL/PHYSICAL ABUSE | AWARE OF ADVERTISING ON TV |
|---|
Yes | No | Yes | No | Spontaneous | Prompted | No |
|---|
Unweighted base | 939 | 365 | 574 | 142 | 797 | 365 | 510 | 353 |
|---|
Weighted base | 939 | 395 | 544 | 156 | 783 | 371 | 509 | 353 |
|---|
Strongly agree (+4) | 644 | 277 | 368 | 115 | 529 | 261 | 365 | 228 |
|---|
69% | 70% | 68% | 74% | 68% | 70% | 72% | 64% |
Agree (+3) | 277 | 113 | 164 | 40 | 238 | 103 | 133 | 120 |
|---|
30% | 29% | 30% | 25% | 30% | 28% | 26% | 34% |
Disagree (+2) | 4 | 2 | 3 | 1 | 3 | 2 | 3 | 2 |
|---|
* | * | * | 1% | * | * | * | 1% |
Strongly disagree (+1) | 3 | 1 | 3 | 1 | 3 | 1 | 2 | 1 |
|---|
* | * | * | * | * | * | * | * |
Don't know | 10 | 2 | 7 | - | 10 | 4 | 6 | 2 |
|---|
1% | 1% | 1% | - | 1% | 1% | 1% | 1% |
Mean | 3.68 | 3.70 | 3.67 | 3.72 | 3.67 | 3.70 | 3.71 | 3.64 |
|---|
Std. Dev. | 0.498 | 0.482 | 0.510 | 0.493 | 0.499 | 0.491 | 0.492 | 0.511 |
|---|
Std. Error | 0.016 | 0.025 | 0.021 | 0.041 | 0.018 | 0.026 | 0.022 | 0.027 |
|---|
Table 7
Q.1 LEVEL OF AGREEMENT WITH STATEMENT - IF I SAW A WORKER BEING PHYSICALLY ABUSED IN THE COURSE OF THEIR WORK BY A MEMBER OF THE PUBLIC, I WOULD REPORT IT
BASE: All Respondents
| Total | SEX | AGE | CLASS | AREA |
|---|
Male | Female | 16-24 | 25-34 | 35-44 | 45-54 | 55-64 | 65+ | AB | C1 | C2 | DE | West | East/South | North |
|---|
Unweighted base | 939 | 400 | 539 | 112 | 153 | 197 | 133 | 130 | 214 | 121 | 259 | 181 | 378 | 436 | 332 | 171 |
|---|
Weighted base | 939 | 448 | 491 | 126 | 144 | 172 | 165 | 137 | 195 | 202 | 270 | 196 | 270 | 443 | 322 | 174 |
|---|
Strongly agree (+4) | 483 | 217 | 265 | 51 | 69 | 99 | 97 | 88 | 77 | 105 | 150 | 90 | 137 | 257 | 151 | 75 |
|---|
51% | 48% | 54% | 40% | 48% | 58% | 59% | 64% | 40% | 52% | 56% | 46% | 51% | 58% | 47% | 43% |
Agree (+3) | 345 | 180 | 165 | 49 | 55 | 56 | 57 | 43 | 86 | 80 | 86 | 85 | 93 | 146 | 118 | 81 |
|---|
37% | 40% | 34% | 39% | 38% | 33% | 34% | 31% | 44% | 40% | 32% | 44% | 34% | 33% | 37% | 46% |
Disagree (+2) | 49 | 22 | 27 | 15 | 8 | 6 | 6 | 3 | 11 | 4 | 16 | 10 | 19 | 21 | 18 | 10 |
|---|
5% | 5% | 6% | 12% | 6% | 3% | 4% | 2% | 6% | 2% | 6% | 5% | 7% | 5% | 6% | 6% |
Strongly disagree (+1) | 8 | 2 | 6 | - | 2 | 1 | - | - | 4 | - | 6 | - | 1 | 1 | 4 | 3 |
|---|
1% | * | 1% | - | 1% | 1% | - | - | 2% | - | 2% | - | * | * | 1% | 2% |
Don't know | 54 | 27 | 28 | 11 | 9 | 9 | 5 | 3 | 17 | 13 | 11 | 10 | 20 | 19 | 31 | 5 |
|---|
6% | 6% | 6% | 9% | 6% | 5% | 3% | 2% | 9% | 6% | 4% | 5% | 8% | 4% | 9% | 3% |
Mean | 3.47 | 3.45 | 3.49 | 3.31 | 3.43 | 3.56 | 3.57 | 3.63 | 3.32 | 3.54 | 3.47 | 3.43 | 3.46 | 3.55 | 3.43 | 3.35 |
|---|
Std. Dev. | 0.643 | 0.618 | 0.665 | 0.695 | 0.674 | 0.606 | 0.568 | 0.529 | 0.704 | 0.538 | 0.725 | 0.599 | 0.656 | 0.597 | 0.674 | 0.675 |
|---|
Std. Error | 0.022 | 0.032 | 0.030 | 0.069 | 0.057 | 0.044 | 0.050 | 0.047 | 0.050 | 0.051 | 0.046 | 0.046 | 0.035 | 0.029 | 0.039 | 0.052 |
|---|
Table 7
.1 LEVEL OF AGREEMENT WITH STATEMENT - IF I SAW A WORKER BEING PHYSICALLY ABUSED IN THE COURSE OF THEIR WORK BY A MEMBER OF THE PUBLIC, I WOULD REPORT IT
BASE: All Respondents
| Total | PUBLIC FACING WORKER | BEEN A VICTIM OF VERBAL/PHYSICAL ABUSE | AWARE OF ADVERTISING ON TV |
|---|
Yes | No | Yes | No | Spontaneous | Prompted | No |
|---|
Unweighted base | 939 | 365 | 574 | 142 | 797 | 365 | 510 | 353 |
|---|
Weighted base | 939 | 395 | 544 | 156 | 783 | 371 | 509 | 353 |
|---|
Strongly agree (+4) | 483 | 236 | 246 | 104 | 379 | 205 | 278 | 162 |
|---|
51% | 60% | 45% | 67% | 48% | 55% | 55% | 46% |
Agree (+3) | 345 | 127 | 218 | 42 | 303 | 136 | 175 | 141 |
|---|
37% | 32% | 40% | 27% | 39% | 37% | 34% | 40% |
Disagree (+2) | 49 | 13 | 36 | 7 | 43 | 17 | 28 | 19 |
|---|
5% | 3% | 7% | 4% | 5% | 5% | 5% | 5% |
Strongly disagree (+1) | 8 | 4 | 4 | 1 | 7 | 4 | 6 | 2 |
|---|
1% | 1% | 1% | * | 1% | 1% | 1% | * |
Don't know | 54 | 14 | 40 | 2 | 52 | 9 | 23 | 30 |
|---|
6% | 4% | 7% | 2% | 7% | 2% | 4% | 9% |
Mean | 3.47 | 3.57 | 3.40 | 3.62 | 3.44 | 3.50 | 3.49 | 3.43 |
|---|
Std. Dev. | 0.643 | 0.611 | 0.658 | 0.595 | 0.648 | 0.641 | 0.663 | 0.626 |
|---|
Std. Error | 0.022 | 0.033 | 0.029 | 0.050 | 0.024 | 0.034 | 0.030 | 0.035 |
|---|