Scottish Government

Isabelle A. Perez and Christine W. L. Wilson with Catherine King and Celine Pagnier, Centre for Translation and Interpreting Studies in Scotland, Heriot-Watt University
ISBN 0 7559 2893 8
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CONTENTS

Acknowledgments
Executive Summary
Background
About the Study
Main Findings
Key Opportunities and Recommendations
List of abbreviations
List of tables
List of charts

Chapter One: Introduction
Background
Structure of the Report

Chapter Two: Context
Overview
Languages in Scotland
Policies and Initiatives
Legislation
Summary

Chapter Three: Purpose and Scope of the Research
Background
Purpose of the Research
Aims
Practical Objectives
Parameters for the Research Study
Summary

Chapter Four: Methodology
Overview
Background
Summary

Chapter Five: Research Findings - Phase One: Stage One ( TICS)
Overview
Profile of Organisation
Services Provided
TICS Employees
Recruitment, Training and Qualifications
Summary

Chapter Six: Research Findings - Phase Two: Stage One ( TICS)
Overview
Background
Requests from Public Service Bodies
Records
Service Providers
Assignments
Training
Challenges in the Public Sector
Summary

Chapter Seven: Preliminary Conclusions ( TICS)
Overview
Conclusions
Recommendations expressed by TICS providers
Summary

Chapter Eight: Research Findings - Phase One: Stage Two ( PSB)
Overview
Background
Service Providers
Requests
Constraints
Summary

Chapter Nine: Research Findings - Phase Two: Stage Two ( PSB)
Overview
Background
Service Providers
Requests
Constraints
Quality Control/Good Practice
Summary

Chapter Ten: Preliminary Conclusions ( PSB)
Overview
Background
Language
Justice
Health
Council Services
Immigration
Conclusions
Recommendations expressed by PSBs
Summary

Chapter Eleven: Final Conclusions
Overview
Language Considerations
TICS Spectrum
Translating and Interpreting Policy for Scotland
Central Focus
Research and Development
Conclusion
Summary

Annex 1: Glossary
Annex 2: Detailed Research Methodology
Phase One: Stage One ( TICS)
Informants
Procedure for Contacting Informants
Collecting Data
Phase One: Stage Two ( PSB)
Informants
Procedure for Contacting Informants
Collecting Data
Phase Two: Stage One ( TICS)
Informants
Procedure for Contacting Informants
Collecting Data
Phase Two: Stage Two ( PSB)
Informant
Procedure for contacting Informants
Collecting Data
Annex 3: Phase One - Questionnaire: Telephone Interview ( TICS)
Annex 4: Phase Two -In-depth Face to Face Interview ( TICS)
Annex 5: In-depth Interview: Advance Briefing of Informant
Annex 6: Phase One: Questionnaire: Telephone Interview ( PSB)
Annex 7: Phase Two -In-depth Face to Face Interview ( PSB)
Annex 8: Positions in Organisation ( PSB -phase 1/2)
Annex 9: Region Code Numbers
Annex 10: Positions in Organisation ( PSB -phase 2/2)
References

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.