A Guide to Service Improvement : Measurement, Analysis, Techniques and Solutions - Tools and techniques for the delivery of modern health care

DescriptionThis Guide to Service Improvement is a simple document which introduces the tools and techniques for improvement that are fundamental to getting to grips with the challenges of delivering improved patient access. It is not intended to be a detailed guide to every concept and its applicability. Where necessary it introduces a key concept and leads the reader to more detailed information.
ISBN0-7559-4686-3
Official Print Publication DateNovember 2005
Website Publication DateNovember 04, 2005

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ISBN 0 7559 4686 3

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Contents

Section One Introduction
Section Two Understanding the Patient Journey - Analysis
Section Three Understanding the system - Demand, Capacity, Activity and Backlog
Section Four Measurement
Section Five Queuing Theory
Section Six Tools to Support Service Improvement and Redesign
Appendix 1 Implementing Patient Focused Booking
Appendix 2 Acknowledgements and Useful Resources

Page updated: Friday, November 04, 2005