ANNEX 2
ACCESS & CALL BACK PERFORMANCE SINCE INTERIM REPORT
This information covers the summer period between the Review Team's Interim Report (published on 2 June) and the final report (last figures available before going to print).
Week ending | Calls answered | *Access level | %age of calls called back over the week | %age of calls called back during weekend | %age of Priority 1 calls answered within target of 1 hour | %age of Priority 2 calls answered within target of 2 hours | %age of calls in priority queue transferred to red queue |
12 June 2005 | 28,771 | 90% | 45% | 60% | 98% | 89% | 33% |
19 June 2005 | 29,724 | 90% | 51% | 68% | 94% | 85% | 32% |
26 June 2005 | 29,235 | 85% | 46% | 55% | 98% | 95% | 31% |
3 July 2005 | 29,330 | 92% | 46% | 67% | 96% | 79% | 30% |
10 July 2005 | 30,436 | 89% | 51% | 63% | 100% | 77% | 29% |
17 July 2005 | 30,997 | 92% | 57% | 69% | 97% | 78% | 30% |
24 July 2005 | 27,985 | 95% | 39% | 44% | 100% | 88% | 29% |
31 July 2005 | 24,659 | 91% | 28% | 42% | 99% | 86% | 33% |
7 Aug 2005 | 25,485 | 84% | 36% | 52% | 100% | 85% | 33% |
14 Aug 2005 | 24,577 | 91% | 32% | 47% | 100% | 89% | 33% |
21 Aug 2005 | 26,151 | 94% | 38% | 49% | 100% | 90% | 35% |
28 Aug 2005 | 24,631 | 93% | 30% | 47% | 100% | 83% | 29% |
4 Sept 2005 | 26,717 | 97% | 36% | 50% | 99% | 91% | 29% |
11 Sept 2005 | 26,088 | 97% | 32% | 47% | 100% | 96% | 30% |
18 Sept 2005 | 25,869 | 97% | 33% | 48% | 100% | 97% | 30% |
*%age of calls answered within 30 seconds of the end of welcome message.